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Gutenberg Packages not shown in drop down

Viewing 4 posts - 1 through 4 (of 4 total)
Jan 6, 2023 at 12:57 am #181940

Lou Friedman
Participant

Similar to this request: https://www.wpdownloadmanager.com/support/topic/gutenberg-blocks-by-wpdm-api-issue/

Unfortunately the forum “private messages” do not help the rest of us so you probably get a lot of duplicate posts here. What WAS the resolution?

I have the same issue.

Packages simply do not appear in the drop down and I have several on the site.

WPDM version 3.2.65
WPDM Gutenberg Blocks version 2.1.8
Wordpress 6.01

I disabled all other plugins but the issue persists. Can you help?

The only way to get downloads on my pages now is to use the a Shortcode block.

Jan 6, 2023 at 10:04 am #181944

Humayon
Spectator

Hello,

Thank you for writing to us.

We have tested your reported issue and it’s working fine in our testing environment.

However, It is hard to determine the issue without looking at your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

We are looking forward to hearing from you.

Jan 7, 2023 at 12:06 am #181956

Lou Friedman
Participant
This reply has been marked as private.
Jan 8, 2023 at 7:18 am #181976

Humayon
Spectator

Hello,

Thank you for your reply.

We need some additional information, like on which page you are using the WPDM Packages Gutenberg block.

Also, for debugging purposes, we need your permission to deactivate other plugins and may need to switch to the default theme temporarily.

Regards

Viewing 4 posts - 1 through 4 (of 4 total)

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