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Getting either error 500 or 502 when i hit the "download" button.

Viewing 12 posts - 1 through 12 (of 12 total)
May 11, 2018 at 1:20 am #75978

dawson russell
Member

Both from the front end, and also when i try to download it from the “downloads” section in the wp admin panel. Yesterday it was downloading fine, but all day today it redirects me to a 500/502

May 11, 2018 at 6:47 am #75995

Hasibul Amin Hemel
Blocked

Hi,

Working fine at my end. Try re-activating the plugin. Is there any error log?

Thanks

May 11, 2018 at 4:23 pm #76035

dawson russell
Member

Here is what the error page is showing:

The page request was canceled because it took too long to complete
What can I do?

Site visitors: There was an issue serving your request, please try again in a few minutes.

Site Owners: A request for either a page, script, process, or query has taken too long to complete and has been cancelled due to a bad gateway. You should visit your error log for more information.

—

I dont have ftp access so I cant get server error logs. I deactivated plugin and reactivated.

May 11, 2018 at 4:54 pm #76036

dawson russell
Member

Was able to access the error logs

[Fri May 11 00:43:18.640206 2018] [:error] [pid 4830] [client 68.32.211.119:20156] PHP Fatal error: Call to undefined method WPDM\\Package::userHasAccess() in /nas/content/live/yourstorage/wp-content/plugins/wppromembership/libs/content.php on line 74

[Fri May 11 00:43:21.816992 2018] [:error] [pid 3893] [client 68.32.211.119:20246] PHP Fatal error: Call to undefined method WPDM\\Package::userHasAccess() in /nas/content/live/yourstorage/wp-content/plugins/wppromembership/libs/content.php on line 74

[Fri May 11 00:43:24.409824 2018] [:error] [pid 5833] [client 68.32.211.119:20304] PHP Fatal error: Call to undefined method WPDM\\Package::userHasAccess() in /nas/content/live/yourstorage/wp-content/plugins/wppromembership/libs/content.php on line 74

Ignore
[Fri May 11 00:43:31.502624 2018] [:error] [pid 6388] [client 68.32.211.119:20461] PHP Fatal error: Call to undefined method WPDM\\Package::userHasAccess() in /nas/content/live/yourstorage/wp-content/plugins/wppromembership/libs/content.php on line 74

May 11, 2018 at 9:31 pm #76053

dawson russell
Member

[Fri May 11 21:26:03.717810 2018] [:error] [pid 1478] [client 141.217.64.254:35675] PHP Fatal error: Call to undefined method WPDM\\Package::userHasAccess() in /nas/content/live/yourstorage/wp-content/plugins/wppromembership/libs/content.php on line 74, referer: https://yourstorage.com/wp-admin/edit.php?post_type=wpdmpro

this is the specific error i get following the failed download action

May 12, 2018 at 5:49 pm #76081

Hasibul Amin Hemel
Blocked

Hi,

Please update the membership plugin. It should fix the issue.

Thanks

May 14, 2018 at 2:21 pm #76176

dawson russell
Member

I purchased this last week. I have version 2.3.3 which seems to be up to date

May 14, 2018 at 4:52 pm #76186

Hasibul Amin Hemel
Blocked

Hi,

Please provide login info in private reply to check.

Thanks

May 14, 2018 at 5:19 pm #76188

dawson russell
Member
This reply has been marked as private.
May 14, 2018 at 7:25 pm #76191

dawson russell
Member

you’ll see that when you go to the “downloads” panel, even downloading a doc from there shows error. If i deactivated “wpmembership” plugin, it would let me download one of the documents, but the other doc would give me a 502

May 17, 2018 at 5:36 pm #76391

Hasibul Amin Hemel
Blocked

Hi,

I got no error downloading the document. Can you recheck?

Thanks

May 17, 2018 at 6:51 pm #76395

Shahjada
Keymaster

@dawsonrussell, it looks like you already purchased wpdm pro too, so everything should be working fine now. Please post in pro forum https://www.wpdownloadmanager.com/support/forum/download-manager-pro/ for faster/priority support.

Viewing 12 posts - 1 through 12 (of 12 total)

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