Getting either error 500 or 502 when i hit the "download" button.

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This topic contains 11 replies, has 3 voices, and was last updated by  Shahjada 4 days, 20 hours ago.

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  • #75978

    Both from the front end, and also when i try to download it from the “downloads” section in the wp admin panel. Yesterday it was downloading fine, but all day today it redirects me to a 500/502

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    #75995

    Hi,

    Working fine at my end. Try re-activating the plugin. Is there any error log?

    Thanks

    #76035

    Here is what the error page is showing:

    The page request was canceled because it took too long to complete
    What can I do?

    Site visitors: There was an issue serving your request, please try again in a few minutes.

    Site Owners: A request for either a page, script, process, or query has taken too long to complete and has been cancelled due to a bad gateway. You should visit your error log for more information.

    I dont have ftp access so I cant get server error logs. I deactivated plugin and reactivated.

    #76036

    Was able to access the error logs

    [Fri May 11 00:43:18.640206 2018] [:error] [pid 4830] [client 68.32.211.119:20156] PHP Fatal error: Call to undefined method WPDM\\Package::userHasAccess() in /nas/content/live/yourstorage/wp-content/plugins/wppromembership/libs/content.php on line 74

    [Fri May 11 00:43:21.816992 2018] [:error] [pid 3893] [client 68.32.211.119:20246] PHP Fatal error: Call to undefined method WPDM\\Package::userHasAccess() in /nas/content/live/yourstorage/wp-content/plugins/wppromembership/libs/content.php on line 74

    [Fri May 11 00:43:24.409824 2018] [:error] [pid 5833] [client 68.32.211.119:20304] PHP Fatal error: Call to undefined method WPDM\\Package::userHasAccess() in /nas/content/live/yourstorage/wp-content/plugins/wppromembership/libs/content.php on line 74

    Ignore
    [Fri May 11 00:43:31.502624 2018] [:error] [pid 6388] [client 68.32.211.119:20461] PHP Fatal error: Call to undefined method WPDM\\Package::userHasAccess() in /nas/content/live/yourstorage/wp-content/plugins/wppromembership/libs/content.php on line 74

    #76053

    [Fri May 11 21:26:03.717810 2018] [:error] [pid 1478] [client 141.217.64.254:35675] PHP Fatal error: Call to undefined method WPDM\\Package::userHasAccess() in /nas/content/live/yourstorage/wp-content/plugins/wppromembership/libs/content.php on line 74, referer: https://yourstorage.com/wp-admin/edit.php?post_type=wpdmpro

    this is the specific error i get following the failed download action

    #76081

    Hi,

    Please update the membership plugin. It should fix the issue.

    Thanks

    #76176

    I purchased this last week. I have version 2.3.3 which seems to be up to date

    #76186

    Hi,

    Please provide login info in private reply to check.

    Thanks

    #76188
    This reply has been marked as private.
    #76191

    you’ll see that when you go to the “downloads” panel, even downloading a doc from there shows error. If i deactivated “wpmembership” plugin, it would let me download one of the documents, but the other doc would give me a 502

    #76391

    Hi,

    I got no error downloading the document. Can you recheck?

    Thanks

    #76395
    Shahjada
    Keymaster

    @dawsonrussell, it looks like you already purchased wpdm pro too, so everything should be working fine now. Please post in pro forum https://www.wpdownloadmanager.com/support/forum/download-manager-pro/ for faster/priority support.

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