- This topic has 16 replies, 3 voices, and was last updated 4 years, 7 months ago by
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Yesterday I was working on this issue with the plugin. At the time an email would be sent with a link to allow the user to change their password, unfortunately the link brought them back to the login screen and did not allow them to change their password.
Today when I logged in my plugin was automatically updated to 3.2.04 so I tried the forgot password functionality again. Now when I enter my username or email and press reset password there is no longer an email sent, it just says please wait with the arrows spinning.
Please help.
Hello ,
Sorry for this inconvenience.
Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards
We do have 2 add-ons: Download Notifications and Advanced Custom Fields. We are no longer eligible for updates to these as our 1 year customer support agreement has lapsed. To make matters even worse I just noticed we get an error now when trying to download files. This has become more urgent.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
It appears that this issue is related to the download notifications add-on. For files that do not send email notifications there is no issue, the issue is only with those that require notification.
Hope this helps.
Hi,
This is a major wpdm update, you need to update all add-ons to keep it working with the latest version.
We are willing to purchase another year of support for our addons. Will upgrading the addons assure us that this issues will be resolved?
Also the latest update for Download Notifications states the following: Compatibility update for WordPress Download Manager Pro v6.
Does this mean that we will need to upgrade our main plugin to the pro version or will it continue to work with the free version?
Thanks,
Steve
Hi,
You don’t need to update your main plugin to pro, but need to update add-ons to the latest version, then it will work.
We have purchased both add-ons again, re-downloaded the new WPDM plugin along with both add-ons.
After reinstalling everything the following issue still exists:
1. When clicking on Email Templates the following error appears: There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress.
2. After clicking forgot password and entering my email address, no email is being sent.
Please help.
Thanks,
Steve
Some of this is fix however not all of it.
1. I can now get into the Download Notification email template. However, when downloading it does not send an email.
2. Forgot password still not sending an email to reset password.
Thanks
Has there been any movement on this issue?
Thanks,
Steve
I’ve tested on our site, emails are functioning properly, please check your server log or settings, why emails are not sending even though the email function is triggering properly.
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