file damaged if downloaded via download manager

Viewing 5 posts - 1 through 5 (of 5 total)
#4195

amckinnell
Member

Hi, I have had a couple of files on download manager for awhile and they work great.

I just added a new today and when I downloaded it I got an error the the file is damaged and cannot be repaired. Here’s the link:
http://annemckinnell.com/the-compelling-photograph-sample/

But if I go to the URL directly to download it, it downloads with no error. Same file. Here’s the link:
http://annemckinnell.com/blog/wp-content/uploads/ebooks/the_compelling_photograph_sample.pdf

Just a couple of notes (not sure if they matter):
– the files that are already in download manager that work are larger files (ruled out file size)
– I tried both adding the file from my computer and adding the file from the server
– I am using a mac, but the download error also happens on pc.
– I can open the file on my mac fine. I upload via ftp, add it to download manager, download and get error.

Thank you very much for your help!!

Anne.

#4197

drewsers
Member

I am having the same issue. I uploaded the files via FTP to my server and created a download link by using the add file from server function. It looks great but the files get corrupted through the manager. I downloaded my files directly off the server, without the download manager and it worked fine.

Using the download manager drewsers.com/?page_id=1497 Password: mik3jor

Direct off server: drewsers.com/files

Thanks,
Andrew

#4234

amckinnell
Member

I solved the problem – sort of. I removed some security I had set for copying and printing the file (not opening). Once I removed those security settings everything worked. I would still like it to work with those security settings on if there is an answer but for now I have a work-around. Thanks!

#4327

Shahjada
Keymaster

actually, WordPress Download Manager has nothing to do with that. 99% times it is related with your server.

#4371

amckinnell
Member

Ok, thanks for letting me know Shaon.

Viewing 5 posts - 1 through 5 (of 5 total)

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