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Featured Image does not appear after Publishing the document

Viewing 7 posts - 1 through 7 (of 7 total)
Apr 14, 2021 at 10:27 am #150463

Elvis Mkera
Participant

Hi, am using WordPress Download Manager to upload documents, but once I attach “featured image” it does not appear after updating the document via WPDM dashboard and also I have linked WPDM with post table pro plugin to display the documents at the front end. But the featured image does not appear too.

Apr 14, 2021 at 11:25 am #150466

Nayeem Riddhi
Moderator

please share your related URL, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Apr 14, 2021 at 12:36 pm #150470

Elvis Mkera
Participant
This reply has been marked as private.
Apr 14, 2021 at 12:41 pm #150471

Elvis Mkera
Participant
This reply has been marked as private.
Apr 15, 2021 at 10:03 am #150533

Humayon
Moderator

Hello Stephen,
In our inspection, we found that everything is working properly. Please check this.
Make sure to clear your browser, website and CDN caches if you have any.
Can you please provide us with any specific package URL where the missing elements exist?
Or you can reproduce the issue by using this tool.
Thanks.

Apr 16, 2021 at 6:32 am #150585

Elvis Mkera
Participant

Hello Humayon

Thanks for you inspection and the feedback too. But some of the documents have featured images already but don’t appear at the dashboard

Please check this and see what is happening. Can I try uninstalling or deactivating the plugin then activate it again? Because I have cleared caches but still not working.

Thanks

Apr 17, 2021 at 8:10 am #150632

Nayeem Riddhi
Moderator

Hello,

Sorry for your little inconveniences, I think this caused for the image processing or can be media library image adjustment/editing the image, I have checked reproducing the image with png file, the same image is working fine there. It was checking for Are Local Governments Managing Money Well? package. I think you can change the image type or you have adjusted the image anywhere

Thanks for your appreciation

Viewing 7 posts - 1 through 7 (of 7 total)

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