- This topic has 4 replies, 2 voices, and was last updated 1 week ago by
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Users are receiving an error when trying to download password protected files, even when the password is correct.
Here is the Error:
“Access Denied
Error Code 21871
This request has been blocked by Patchstack. If this message persists and you are a legitimate user, contact the site administrator with the above code.”
See support strand here: https://wordpress.org/support/topic/error-when-downloading-password-protected-files/#post-19062033
Hi @Michael
Thank you for creating a ticket here.
I tested the password lock functionality in our test environment using the latest version, and it appears to be working as expected.
Could you please share temporary login credentials in the private reply to check the issue from your end?
Looking forward to your response.
Regards
Based on the error message (Patchstack Error Code: 21871), it appears that the download request is being blocked by the server’s security protection rather than by WordPress Download Manager itself.
Please contact your hosting provider and share the screenshot with them. Ask them to check their Patchstack security logs and investigate why the password protected download request is being blocked.
If necessary, they can coordinate with Patchstack support to identify the rule triggering the block and whitelist the legitimate download request.
Once they have investigated this, please let us know their findings.
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