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Email templates showing HTML tags instead of implementing them

Viewing 16 posts - 1 through 16 (of 16 total)
Oct 11, 2019 at 11:44 am #113436

DPSI Partner Relations
Participant

After making a simple change to one of the email templates by removing the password field and inserting ****** ALL of my email templates are now showing the HTML tags instead of implementing them. For Example:

<b>Hello</b> should show the word Hello as bold, however, the email shows it as <b>Hello</b> (with the HTML tags shown).

I have tested this on more than one site, is there a fix for this issue?

Thanks,

Oct 12, 2019 at 1:20 pm #113470

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Oct 15, 2019 at 11:35 am #113540

DPSI Partner Relations
Participant
This reply has been marked as private.
Oct 20, 2019 at 12:59 pm #113709

Shahriar
Moderator

Hi,

Found an issue in the email template customization feature. The patch is coming with the next version of WordPress Download Manager.

Thanks.

Oct 21, 2019 at 12:04 pm #113733

DPSI Partner Relations
Participant
This reply has been marked as private.
Oct 21, 2019 at 2:54 pm #113741

Shahriar
Moderator

We have already released the new version. Please update your copy.

Nov 8, 2019 at 12:36 pm #114680

DPSI Partner Relations
Participant

This is happening again.

I tried to change the ‘From Address’ for the template and now the template is showing HTML code like it did before.

Any suggestions?

Nov 8, 2019 at 1:12 pm #114682

Abdus Sattar
Member

hi,

Please give me temporary wp-admin login info in a private reply to check your issue.

Thank you.

Nov 8, 2019 at 1:51 pm #114690

DPSI Partner Relations
Participant
This reply has been marked as private.
Nov 8, 2019 at 2:05 pm #114693

Abdus Sattar
Member

Hi
http://prntscr.com/pu94x3

Please Check now That your Problem is fixed

Thanks

Nov 8, 2019 at 2:13 pm #114694

DPSI Partner Relations
Participant
This reply has been marked as private.
Nov 8, 2019 at 2:28 pm #114696

Abdus Sattar
Member

hi

http://prntscr.com/pu9e6y
http://prntscr.com/pu9fg2

Copy the code from this template and paste it into the new site

But the rules shown in the screenshot have to be followed

thanks

Nov 8, 2019 at 6:20 pm #114711

DPSI Partner Relations
Participant
This reply has been marked as private.
Nov 9, 2019 at 5:37 am #114724

Abdus Sattar
Member

Hi

http://prntscr.com/puiogk

Please Check now That your Problem is fixed

Thanks

Nov 12, 2019 at 12:41 pm #114784

DPSI Partner Relations
Participant

It was fixed for a short while.

As soon as I removed the password field (as we do not want to send plain text passwords over email) it reverts back to the problem with showing HTML tags.

Why would this be happening each time I try to edit these templates.

Steve

Nov 14, 2019 at 3:12 pm #114886

DPSI Partner Relations
Participant
This reply has been marked as private.
Viewing 16 posts - 1 through 16 (of 16 total)

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