Download returns permission-denied.txt

Viewing 10 posts - 1 through 10 (of 10 total)
#191248

David Ebreo
Participant

Hi! I recently inherited a WordPress service/site using Download Manager but I don’t know much about WordPress ecosystem to be honest.

I need to figure out why a download returns permission-denied.txt. This is the broken link
`
https://www.l***ess.com/?wpdmdl=25144
`

Here are my questions
1. Does Download Manager use a table in the WordPress attached database that contains the record for this file? If yes, what’s the default name for such table?
I searched our database instance and it doesn’t show any table with the prefix wpdm_.

2. Is 25144 the id of the row?

2. Any other possible reasons for this denial than a missing table?

#191249

Nayeem Riddhi
Moderator

Hello David Ebreo,

Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

#191250

David Ebreo
Participant

Hi Nayeem! Thank you for your response. We have another WordPress related issue and I have given their tech support access to our instance. I will get back to you once that’s done so we don’t have too many people having access.

Fwiw, the domain name is leaderspress.com.

#191255

Nayeem Riddhi
Moderator

Ok, please, let me know when I am ready to check the issue. However, you can also share the related URL for checking the issue and please let me know by which role you have restricted the package/file. please check and let me know

Thank you and regards

#191258

David Ebreo
Participant

This is the URL
`

Home


`
There is no role restriction applied. As per my colleague, anyone who has the link should be able to download it.

#191259

Nayeem Riddhi
Moderator

You are sharing a direct download link. Can you please share the full file/package URL? please check and let me know

Thank you and regards

#191261

David Ebreo
Participant

How/where do I do that? If you could list the steps please. I am not familiar with how any of this works.

#191264

Nayeem Riddhi
Moderator

Can you please let me know, if are you using the free/Pro version of WPDM? please check and let me know

Thank you and regards

#191266

David Ebreo
Participant

I am using free version.

#191269

Nayeem Riddhi
Moderator

When you are creating a File there should be a URL generated that you can share with us, I hope you have understood.

Thank you and regards

Viewing 10 posts - 1 through 10 (of 10 total)

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