Download returns permission-denied.txt

in Download Manager Free

Viewing 10 posts - 1 through 10 (of 10 total)
Nov 13, 2023 at 3:09 am
#191248
Participant
David Ebreo
OP

Hi! I recently inherited a WordPress service/site using Download Manager but I don’t know much about WordPress ecosystem to be honest.

I need to figure out why a download returns permission-denied.txt. This is the broken link
`
https://www.l***ess.com/?wpdmdl=25144
`

Here are my questions
1. Does Download Manager use a table in the WordPress attached database that contains the record for this file? If yes, what’s the default name for such table?
I searched our database instance and it doesn’t show any table with the prefix wpdm_.

2. Is 25144 the id of the row?

2. Any other possible reasons for this denial than a missing table?

Nov 13, 2023 at 4:48 am
#191249
Moderator
Nayeem Riddhi
Staff

Hello David Ebreo,

Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Nov 13, 2023 at 4:58 am
#191250
Participant
David Ebreo
OP

Hi Nayeem! Thank you for your response. We have another WordPress related issue and I have given their tech support access to our instance. I will get back to you once that’s done so we don’t have too many people having access.

Fwiw, the domain name is leaderspress.com.

Nov 13, 2023 at 9:10 am
#191255
Moderator
Nayeem Riddhi
Staff

Ok, please, let me know when I am ready to check the issue. However, you can also share the related URL for checking the issue and please let me know by which role you have restricted the package/file. please check and let me know

Thank you and regards

Nov 13, 2023 at 10:05 am
#191258
Participant
David Ebreo
OP

This is the URL
`
https://www.leaderspress.com/?wpdmdl=25144
`
There is no role restriction applied. As per my colleague, anyone who has the link should be able to download it.

Nov 13, 2023 at 10:14 am
#191259
Moderator
Nayeem Riddhi
Staff

You are sharing a direct download link. Can you please share the full file/package URL? please check and let me know

Thank you and regards

Nov 13, 2023 at 11:02 am
#191261
Participant
David Ebreo
OP

How/where do I do that? If you could list the steps please. I am not familiar with how any of this works.

Nov 13, 2023 at 12:19 pm
#191264
Moderator
Nayeem Riddhi
Staff

Can you please let me know, if are you using the free/Pro version of WPDM? please check and let me know

Thank you and regards

Nov 13, 2023 at 1:51 pm
#191266
Participant
David Ebreo
OP

I am using free version.

Nov 13, 2023 at 3:03 pm
#191269
Moderator
Nayeem Riddhi
Staff

When you are creating a File there should be a URL generated that you can share with us, I hope you have understood.

Thank you and regards

Viewing 10 posts - 1 through 10 (of 10 total)

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