- This topic has 3 replies, 2 voices, and was last updated 3 years ago by
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I helped a committee with a website a few years ago and we installed the Download Manager plugin. They reached out to me today to let me know the plugin stopped working and I can’t figure out why or how to fix it. Here’s one of the page as an example: https://namwt.org/minutes/
It was working perfectly. They said they haven’t done anything to cause it to stop working.
The files are all still there when you look at ‘all files.’ Any help would be appreciated.
Lucy
Hi,
Greetings for the day.
First please ensure that you have the WPDM Extended Short-codes add-on installed on your website.
I hope it will resolve the issue.
Regards
It’s installed
WordPress Download Manager Pro Extended Short-Codes
Version 2.8.1
But i noticed your link went to a different version so when I updated, everything is working fine. Thanks!!
Hi,
Thank you for your reply.
Well, It is hard to determine the issue without looking at your website.
I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
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