Home / Topics / Download Manager Free / Download Manager has Disappeared

Download Manager has Disappeared

Viewing 5 posts - 1 through 5 (of 5 total)
Oct 11, 2018 at 8:48 am #87999

Trevor King
Member

Hi there,

We had download manager installed on our webpage and now it has gone from the plugins menu on the dashboard on WordPress.
When we try to re-install it, we are being told it is already installed. We cannot seem to find it installed in the plugin menu. Does anyone have any idea why this is doing this?

Thank you for your help.

Oct 11, 2018 at 9:32 am #88002

Fahim
Member

Hi,

Please provide temporary wp-admin login information in a private rep;y to check the issue.

Thank you.

Oct 11, 2018 at 10:06 am #88006

Trevor King
Member
This reply has been marked as private.
Oct 11, 2018 at 10:09 am #88007

Trevor King
Member
This reply has been marked as private.
Oct 11, 2018 at 10:30 am #88009

Fahim
Member

Hi

Please check this wordpress\wp-content\plugins path in your FTP, if it contains any folder named “download-manager” or “wpdm-” in the prefix. If any please delete it and try to install the WordPress Download Manager Plugin again.

Thank you.

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘Download Manager has Disappeared’ is closed to new replies.