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Download link does not work after update

Viewing 11 posts - 1 through 11 (of 11 total)
Jun 29, 2020 at 3:59 am #131734

Finn N
Participant

Same with others posted on this forum, the download links don’t work after the update, simply no response after clicking the link, please help. Thanks!

Jun 29, 2020 at 5:28 am #131738

Nayeem Riddhi
Moderator

Hi,

For the time being you can follow the link below documentation,

Template Files

by default, you are using link-template-default.php for link template and page-template-default.php for the page template. As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in page-templates for page template or link-templates for link template. And you have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target="_blank">[link_label]</a> in related PHP file.

let me know, if those help you.

Thanks.

Jun 29, 2020 at 5:34 am #131740

Finn N
Participant

Hi Nayeem

Thank for your prompt reply, but I am not a tech guy, I simply has no idea how to copy those files, may I know if the problem will be fixed by another update soon? Thanks!

Jun 29, 2020 at 5:36 am #131741

Nayeem Riddhi
Moderator

Please read and follow the instruction, i hope everything should be okay

Thanks.

Jun 29, 2020 at 6:11 am #131742

Finn N
Participant

Does it means we have to replace all previously created download links?

Jun 29, 2020 at 6:19 am #131744

Shahjada
Keymaster

Hi,
No worry, the issue is fixed in v3.1.01, please update your copy, it will be working fine again.

Jun 29, 2020 at 9:46 am #131762

Finn N
Participant

No, the problem is still there after I updated to the new version, still no response when clicking download

Jun 29, 2020 at 9:51 am #131764

daan van middendorp
Participant

I have the same problem in chrome but not in safari.

Jun 29, 2020 at 3:48 pm #131810

Shahjada
Keymaster

Hui,
In that case, it is happening due to the js cache. Please try cleating the cache. Alternatively, in the latest update 3.1.02, we have added an option to unmask the download link, that option will resolve the issue regardless of the js cache.

Jun 30, 2020 at 3:46 am #131870

Finn N
Participant

Hello Shahjda

Thank you for helping us out, clearing cache could not solve the problem, I have tried many times, but the unmasking option works. However, unmasking means the link will not be protected anymore. Masking is one of the feature that makes this plugin great, but now it can only work without the masking.

As this is not an issue in previous version, it would be great if your team can find better solution to resolve this.

Thank you!

Jun 30, 2020 at 4:27 am #131875

Shahjada
Keymaster

Hi,
Please give me your URL. I shall check if front.js is serving from the cache.
However, unmasking download link will not affect protected download. Protected files are still protected.

Viewing 11 posts - 1 through 11 (of 11 total)

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