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Download Limit bugs/issues

Viewing 21 posts - 1 through 21 (of 21 total)
Sep 8, 2022 at 4:24 pm #177708

JLB Works
Participant

Hello,

We are having the following issues:
1) The “Limit Reset Period” doesn’t update when I change the setting in the backend. I can change it to any amount of days (click “Reset Limit For Everyone”), and when I check the download limit countdown time shortcode, it is wrong. The users download limits also don’t reset on the correct day (after their first download and the Limit Reset Period for that user has been reached). Something isn’t updating.
2) If you go to Downloads > Settings > Download Limit and enable “Show download limit notice on front-end” and then refresh the page, it is now disabled again

  • This topic was modified 2 years, 9 months ago by JLB Works.
Sep 9, 2022 at 3:55 pm #177756

Nayeem Riddhi
Moderator

Hello JLB Works,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Sep 12, 2022 at 2:40 pm #177858

JLB Works
Participant
This reply has been marked as private.
Sep 14, 2022 at 4:55 pm #177952

Nayeem Riddhi
Moderator

Hello JLB Works,

Sorry again. Can you please share the page/post URLs where you are using the shortcodes? please let me know.

Thank you and regards

Sep 14, 2022 at 6:48 pm #177965

JLB Works
Participant
This reply has been marked as private.
Sep 16, 2022 at 12:18 pm #178044

Nayeem Riddhi
Moderator

Hello JLB Works,

I have checked this file

WPDM TEST

Reset Limit For Everyone is working fine from here. can you please check and let me know

Thank you and regards

Sep 19, 2022 at 3:26 pm #178158

JLB Works
Participant

Hello,

Thank you for your help thus far, but I don’t see how this is working correctly.

Yes, the download limiter does work in that it prevents you from downloading once you’ve reached your limit, but the reset period isn’t working correctly and the “Show download limit notice at front-end” toggle in settings is broken (it won’t stay on – refresh the settings page and you’ll see what I mean).

In the settings the reset period is set to 1 day. The download limit counter shortcode for my admin account shows “1 day 8 hours 42 minutes”, which is wrong. If I change the download limit period to 5 days, and reset the period for everyone, the counter stills shows “1 day 8 hours 42 minutes”.

When I tested subscriber users I found the download limit reset period doesn’t work correctly there either. I have just hit my limit with the “New Subscriber” user and the download limit counter says the exact same thing as it does for my admin user.

I just made a brand new user, before downloading anything the download counter reads the same as it does for everyone (1 day 8 hours 42 minutes). After downloading and hitting my limit, the counter still reads exactly the same.

This plugin is not respecting the download limit period I set in Settings, and it’s not changing based on the user or when the users first download was. The websites page for this add-on states “The clock for each user will start from their first download.” but this is not how it’s working.

Thank you.

Sep 20, 2022 at 6:37 am #178178

Nayeem Riddhi
Moderator

Hello JLB Works,

I think you are talking about the issue regarding this shortcode

[wpdm_download_limit_reset_timer] – Shows count down timer for download limit reset time

please let me know

Thank you and regards

Sep 20, 2022 at 2:48 pm #178202

JLB Works
Participant
This reply has been marked as private.
Sep 20, 2022 at 3:47 pm #178206

Nayeem Riddhi
Moderator

Hello JLB Works,

We are checking the issue and already has been forwarded it to our developers and related authority. Thanks for your patience.

Thank you and regards

Sep 27, 2022 at 11:47 am #178455

Nayeem Riddhi
Moderator

Hello JLB Works,

We have fixed the issue and updated the Download Limit add-on. please update your copy from your user dashboard account.

Thank you and regards

Oct 3, 2022 at 2:47 pm #178728

JLB Works
Participant

Thank you,

I will test this as soon as possible and get back to you.

Dec 7, 2022 at 8:52 pm #181294

JLB Works
Participant

Hello,

Apologies for the delay.
Unfortunately the add-on is not working as expected.

Download Limit

On the plugin’s page it states: “The clock for each user will start from their first download.”
This is not how it works. The count down is the same for every user. So a new user has the same count down as an old one. And the count down clock for a new user does not start from their first download.

Does that make sense? I can put together a screen recording if that would be helpful.

Dec 10, 2022 at 7:48 am #181343

Nayeem Riddhi
Moderator

Hello JLB Works,

Can you please share the related URL? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Jan 2, 2023 at 4:32 pm #181833

JLB Works
Participant
This reply has been marked as private.
Jan 3, 2023 at 12:39 pm #181870

Nayeem Riddhi
Moderator

Hello JLB Works,

Sorry for the inconvenience. We are checking the issue and already forwarded it to our related team. Thanks for your appreciation.

Thank you and regards

Feb 28, 2023 at 3:44 pm #184281

JLB Works
Participant

Hello,

What is the status on this?

Thank you.

Feb 28, 2023 at 4:22 pm #184283

Nayeem Riddhi
Moderator

Hello JLB Works,

I have again forwarded the issue. Thanks for your appreciation and patience.

Thank you again and regards

Mar 1, 2023 at 11:18 am #184305

Nayeem Riddhi
Moderator

Hello JLB Works,

I have come with messages from our developers that, the download reset time is generic now, it will reset in every specific period for all users, we didn’t reduce database load, because, some site has 10s of thousands of users. please let me know if you need further fixes or help.

Thank you again and regards

Mar 1, 2023 at 4:05 pm #184322

JLB Works
Participant

Hello,

That’s understandable, but this is not what the product description states. We purchased this add-on for both download limiting and for the feature of the reset timer being tied to each specific user.

Would it be possible to make it work as advertised? Please let us know the next steps.

Thank you.

Mar 2, 2023 at 4:31 am #184330

Nayeem Riddhi
Moderator

Hello JLB Works,

We are trying to give appropriate features to your needs. However, for database load and balancing we are continuing the feature that exists now. I hope you have understood.

Kind regards

Viewing 21 posts - 1 through 21 (of 21 total)

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