Downlaod Manager – Update Caused Critical Error

in Download Manager Free

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Jun 24, 2020 at 10:35 am
#131373
Participant
Dan Stevens
OP

Hello,

We use your Download Manager plugin extensively on our website (which we find is excellent and very useful!). Today I updated the plugin and it caused a critical error on our website, which in turn denied access to both admins and the general public to our website.

Upon contacting our hosting provider who investigated the issue, it seems that after updating the Download Manager Plugin it took down our website and caused a critical error.

We have now disabled it, but are unable to reinstall the plugin. Is there a fix in progress? If so is there a timescale for this?
Also is it possible to roll back the plugin to the version before the update?

I eagerly look forward to your response.

Many Thanks.

Jun 25, 2020 at 5:46 am
#131482
Moderator
Nayeem Riddhi
Staff

Hi,

Which version of PHP you are using? let me know. if you are using old version please update it

Thanks.

Viewing 2 posts - 1 through 2 (of 2 total)

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