Hello @breldan,
Have you checked the below shortcode for direct download link?
[wpdm_direct_link] – Embed direct download link as a simple text link
However, you can also make direct download link by editing link template with different template tags.
In example, if you use [download_url]
as the download link in the button, then it will start downloading directly.
If the issue still persists, please share related links to check also provide me admin access in a private reply. So that I can do it for you.
Thanks