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Critical Error when I go to “All Files”

Viewing 10 posts - 1 through 10 (of 10 total)
Mar 23, 2021 at 5:39 am #149066

BM SG
Participant

Hi there, I’ve been using wp download manager on my website and I find it very useful. However, I suddenly encountered an error saying “There has been a critical error on this website. Please check your site admin email inbox for instructions.” I always happen whenever I click “All Files” on my dashboard. Please help me. I might consider buying the pro version if you help me solve this. Thank you!

Mar 23, 2021 at 5:51 am #149067

Sidratul Sohrat
Moderator

Please share your login URL and info to check your issue.

Thanks

Mar 23, 2021 at 11:11 am #149080

BM SG
Participant
This reply has been marked as private.
Mar 23, 2021 at 11:44 am #149081

Sidratul Sohrat
Moderator

From my side, I can’t see any error on clicking ‘All Files’.

Thanks

Mar 23, 2021 at 11:51 am #149082

BM SG
Participant

https://ibb.co/RPz637j This is the error. I tried to use other browser but still the error is there.

  • This reply was modified 3 years, 1 month ago by BM SG.
Mar 23, 2021 at 11:55 am #149084

BM SG
Participant

I see, I tried to login using the temporary account that I gave to you and I see no errors. Maybe the issue is within the admin account that I am currently using. I don’t know how to resolve this. Do you have any idea?

Mar 23, 2021 at 12:02 pm #149085

Sidratul Sohrat
Moderator

Please check https://ibb.co/KsGb2Ln.

Thanks

Mar 23, 2021 at 12:15 pm #149086

Sidratul Sohrat
Moderator

I think there may be conflicting with other plugins or theme too, can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

Thanks

Mar 23, 2021 at 1:27 pm #149094

BM SG
Participant

I tried doing it but still no luck for me.

Mar 23, 2021 at 3:18 pm #149109

Sidratul Sohrat
Moderator

Please clear cache and stats from WPDM privacy settings and then update to the latest version. Let me it works or not.

Thanks

Viewing 10 posts - 1 through 10 (of 10 total)

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