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Create package does not work in Internet Explorer 8 (IE8)

Viewing 7 posts - 1 through 7 (of 7 total)
May 1, 2013 at 4:13 am #5971

Clarity
Member

Hi there,

We seem to have a problem with Download Manager 2.3.9 and Internet Explorer 8.
When we try to create a new package, the little green box appears in the top right corner but no message.
And when we review the list (via File Manager > Manage) the new package has not been saved.

The same configuration in Firefox and Chrome works fine.

Are there any known issues with IE8 and any available workarounds?

May 1, 2013 at 8:43 am #5974

welford
Member

I am having the same issue with a little green box appearing and no download file being created, I am using Download Manager 2.4.0. I have tried this in IE8/9/10, Google Chrome, Safari and Firefox, I appear to be having the issue in all browsers. Is there a fix for this? I notice if I select a icon from down the bottom of the add new file page then the file is created but I have never had to do this before, I have verified this by going into the ahm_files table to check the icon column, no other rows have anything in the icon column apart from my latest entry as I have had to select an icon to make it work.

May 2, 2013 at 4:37 am #5979

Clarity
Member

Hi Welford,
I have found and fixed the bug. You need to go into phpmyadmin and find the wordpress database you are using. Within the ahm_files table, set a default value for the ‘icon’ field (eg. set it to 35.png)
I did this and it solved my problem.
Good luck!

May 3, 2013 at 9:19 am #6005

welford
Member

Hi Clarity,

I understand your workaround to get this to work as this is what I have done myself but this shouldn’t be happening, I have uploaded about 50 downloads without having to set an icon or modify anything in phpmyadmin, why all of a sudden would it now require us to select an icon to continue. If the plugin was meant to function that way wouldn’t it give us an error like “please select an icon” rather than just showing the user a small green box. Would this be a plugin issue or something else causing this erratic behaviour?

May 5, 2013 at 6:51 am #6053

Shahjada
Keymaster

just tested 2.4.1 in ie8, everything looks good.

May 5, 2013 at 11:08 am #6055

welford
Member

@Shaon

Hi there, I’ve just upgraded to 2.4.1 and am still having the green box issue in all browsers unless I select an icon which I have never had to do before, any ideas what could be causing this?

Also could you tell me the shortcodes for the new sort feature added in 2.4.1

Many thanks

Welford

May 5, 2013 at 6:39 pm #6063

welford
Member

Hi Shaon,

I’ve been looking at posts where people have had the same issue and have tried executing this SQL statement you mentioned:

ALTER TABLE `ahm_files` ADD `icon` VARCHAR( 255 ) NOT NULL

and adding the following code:

$wpdb->query(“ALTER TABLE `ahm_files` ADD `icon` VARCHAR( 255 ) NOT NULL”); – this was already in the code though

If I DROP the icon column from the ahm_files table, I am able to create new packages again but not able to select an icon as there is no column to save the data too, is there anything I can do to resolve this or is there an issue with my database?

Many thanks

Welford

Viewing 7 posts - 1 through 7 (of 7 total)

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