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Category is not showing

Viewing 8 posts - 1 through 8 (of 8 total)
Jan 22, 2026 at 7:44 am #210932

Michael Henke
Participant

A new Category is not showing. It has the same settings as all other categories, and it has one file in it. It has no Parent Category.

If I use a Parent Category, it shows.

It is not possible to have a Category with files, without having a Subcategory?

Jan 22, 2026 at 7:50 am #210933

Tahasin
Moderator

Hello,

Thanks for reaching out.

Are you referring to this issue,

A top-level(parent) category with files doesn’t show
A subcategory(child) with the same files does show

Looking forward to your response.
Regards

Jan 22, 2026 at 8:06 am #210935

Michael Henke
Participant

Yes, that is the issue.

Jan 22, 2026 at 8:19 am #210936

Tahasin
Moderator

Kindly share temporary login credentials and related URL in a private reply to check the issue.

Jan 22, 2026 at 8:38 am #210937

Michael Henke
Participant
This reply has been marked as private.
Jan 22, 2026 at 9:18 am #210938

Tahasin
Moderator

The block you are using to display the packages only supports Parent categories. This is why content under a Parent category does not appear if it has no Child categories.

I would suggest you to use WPDM Elementor add-on, where you can use Packages by Category block and include both child and parent categories as per your requirement.

Download Manager Addons for Elementor

Jan 22, 2026 at 10:24 am #210941

Michael Henke
Participant

Thank you for your assistance, I will try that

Jan 22, 2026 at 10:26 am #210943

Tahasin
Moderator

Welcome !!

Viewing 8 posts - 1 through 8 (of 8 total)

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