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Does anyone know how to cancel our renewal? I cannot reach anyone via email or chat and cannot find the steps to not renew in the help section.
Hello there,
Thank you for writing to us.
Please send an order note from the order details page to disable auto-renewal.
If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.
Here’s the reference screencast: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
Have a good day.
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