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Buttons/download links no longer working

Viewing 5 posts - 1 through 5 (of 5 total)
Jun 28, 2020 at 7:38 am #131694

Rachel Rolfe
Member

Hi! We’ve been using WPDM for a few years now and no problems but the download link buttons have stopped working recently (not linking to any files) and I cannot figure out why. Any ideas or suggestions to fix this?

URL is https://www.catherinehynes.net/audio-resources/

Jun 28, 2020 at 8:18 am #131695

Rachel Rolfe
Member

Hi again, I’ve reverted to a site backup running version 3.0.97 of WPDM and the downloads are working again on this version. Is there something I need to do before updating to 3.1.0 to make sure the buttons/links don’t break?

Jun 28, 2020 at 11:54 am #131703

Nayeem Riddhi
Moderator

Hi,

Which steps you have followed for updating the plugin, please follow these steps,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download the latest version and install the latest version

I hope, it may help you.

Thanks.

Jun 28, 2020 at 1:07 pm #131707

Rachel Rolfe
Member

Thanks for the response. I’ve just tried deactivating and deleting as you’ve suggested, then installing the latest version, but am still having exactly the same issue with the download buttons no longer working in the new version. Example button shortcode is [wpdm_package id=1134 template="link-template-default-ext.php"]

I’ve reverted back to 3.0.97 again. Any other suggestions to identify/fix this issue?

Jun 29, 2020 at 5:29 am #131739

Nayeem Riddhi
Moderator

Hi,

For the time being you can follow the link below documentation,

Template Files

by default, you are using link-template-default.php for link template and page-template-default.php for the page template. As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in page-templates for page template or link-templates for link template. And you have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target="_blank">[link_label]</a> in related PHP file.

let me know, if those help you.

Thanks.

Viewing 5 posts - 1 through 5 (of 5 total)

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