Avada custom header overriding

Viewing 6 posts - 1 through 6 (of 6 total)
#151199

Carlo Bar
Participant

Hi,

I’m using Avada theme but i have compatibility / visualization problem with Avada custom header: in file’s dinamic page the file’s data are displayed in header section.

1) i have created my custom header.

2) installed wp download manager and inserted shortcode in test page.

3) if i click on file title it open dinamic file page created by plugin where my custom header is overwritten.

4) if i try to remove my custom header (in Layout Builder options) and set one of default Avada headers there are no visualization problems.

5) i also tried to create another custom header just copying Avada header preset with no other modifications but it does not work.

6) i tried to disable bootstrap JS but no work.

7) i have open a ticket with Avada support and they say to contact you because “Apparently this conflict is from the plugin’s end. They should not be overriding our custom header layout in this way.”

I made a test with a demo installation:
– WordPress 5.7.1
– Theme: Avada 7.3
– Avada University Theme + preset contents
– Download Manager installed + TestPDF file uploaded

Before with default header, after with custom header created coping the default header ( copied using Avada library).

VIDEO:
https://drive.google.com/file/d/1b9OoxSjt8kjbhCgC_rJX2lsgFnDJgivE/view?usp=sharing

DEFAULT HEADER PAGE:
https://drive.google.com/file/d/1x4t5p7fQgqWEKawr8p3CUK4hzmpQRdfi/view?usp=sharing

CUSTOM HEADER PAGE:
https://drive.google.com/file/d/1g08U46uBkdiZBuuogRxD8FTlDn0CnLv_/view?usp=sharing

#151202

Humayon
Moderator

Hi Carlo,
Welcome to the support centre.
Can you please give us temporary admin access to your site in a private reply? We’ll try to investigate the issue for you.
Thank you

#151208

Carlo Bar
Participant

Hi, no I can’t. I’m in local development and i have no public site installation.

#151212

Humayon
Moderator

Hello,
We are currently investigating the issue by reproducing it in our local development. It may take some time. So please be patient and spare us some time. We will let you know about it.
Thank you for your cooperation.

#151236

Shahjada
Keymaster

I’ve found the issue and an update will be released within the next few hours. Thanks for your patience and for staying with us.

#151247

Humayon
Moderator

Hello,
We have released an update(3.1.23). Please update your plugin and it will fix your custom header override issue.
Let us know if you need further assistance regarding this matter.
Best Reagrds

Viewing 6 posts - 1 through 6 (of 6 total)

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