- This topic has 5 replies, 2 voices, and was last updated 1 year ago by
.
My Download Manager Pro order is set to auto-renew since five years. In the download area my order auto-renew is marked also as “active”. Since my order did not auto-renew yesterday, I clicked “Renew Now” and did a manual renewal and paid via PayPal.
Since then I did not get a renewal confirmation, no invoice and I can’t update the plugin. My renewal and my paid transaction is not reflected in the download area and I’m blocked from accessing the Pro forum. Please resolve this issue as soon as possible. Thanks.
Hello, Sebastian
I hope you are doing well, and I sincerely apologize for the inconvenience.
We are currently investigating the issue and will work to resolve it as quickly as possible.
Regards
Welcome!!
If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us and inspires us to keep improving. 🙂
Thank you
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