Amazon S3 Not showing

Oct 13, 2025 at 7:53 pm #209009

Participant

I uploaded the Amazon S3 and connected to my bucket, following all the instructions. However the directory just says “loading” and then shows blank. No errors, just nothing showing up. And nothing in my bucket on S3 either.

Oct 14, 2025 at 3:43 am #209015

Nayeem Riddhi

Moderator

Hello Arianna Bellizzi,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Oct 21, 2025 at 7:15 pm #209164

Arianna Bellizzi

Participant

Okay I got the S3 to connect but now I cannot upload from WP-downloader and have it save to the S3. I upload the file, it says “completed.refreshing” then nothing is uploaded. But if I upload to my S3 bucket, it will show up in my wp-downloader.

Oct 22, 2025 at 12:39 am #209170

Nayeem Riddhi

Moderator

Can you please elaborate on WP-downloader? Please kindly share some screenshots and the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Oct 22, 2025 at 12:54 am #209171

Arianna Bellizzi

Participant

Your forum won’t let me upload an image.

Essentially when I try to upload a file to the Amazon S3 (Downloads>Amazon S3), it allows me to select a file. Then the file says “completed successfully. Refreshing…” Then nothing appears in the Amazon S3. I also cannot do it from Downloads>Add New Package.

Oct 22, 2025 at 1:20 am #209172

Nayeem Riddhi

Moderator

You can upload images here, https://imgbb.com/ and share the links. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Oct 22, 2025 at 7:54 pm #209213

Arianna Bellizzi

Participant

Images:
https://ibb.co/4ZRYtcrj
https://ibb.co/j9QN1TB3

Oct 23, 2025 at 3:59 am #209225

Nayeem Riddhi

Moderator

Images are not available with your links. Please kindly check.

Thank you

Oct 23, 2025 at 5:23 pm #209259

Arianna Bellizzi

Participant

<br />browser dice roll<br />

Oct 23, 2025 at 10:27 pm #209262

Arianna Bellizzi

Participant

Hello, is there a faster way to get help? I am trying to figure out if this will work for me in my 14 day return window.

Oct 24, 2025 at 4:02 am #209264

Nayeem Riddhi

Moderator

Please kindly check if your credentials for amazon s3 is ok or not. Also check when rendering the interface where you are facing issue, from browser console if any errors appearing or also you can check network tab for the response. It can also have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also can switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue. Please kindly check and let me know.

Thank you and kind regards

Oct 24, 2025 at 5:54 pm #209281

Arianna Bellizzi

Participant

This reply has been marked as private.

Oct 24, 2025 at 6:20 pm #209282

Arianna Bellizzi

Participant

Also when I moved from the free version to pro, the download manager picked up a bunch of documents and files from the website that I had not saved in there previously.
Here you can see the free download manager version with our files:

And here you can see the same asset manager after we uploaded the pro version:

All of our documents were moved into an interior files, which makes it harder for my users to find what they need.
I can’t rename any of the folders or reorangize them in the asset manager. So the asset manager does none of the file organizing I need it to do.

Oct 24, 2025 at 6:28 pm #209283

Arianna Bellizzi

Participant

I am putting in my request for a refund right now, within my 14 day window. I have tried to get support and it takes 24 hours to hear back. I need quicker support to work through a myriad of problems.

Order ID# WPDM68E96573ED123

Oct 25, 2025 at 3:24 am #209285

Nayeem Riddhi

Moderator

Sorry for the inconveneince. For amazon s3 upload issue I have already forwarded it to our team authority. And for asset manager issue, does the File Browser Root from the settings get changing while switching free to PRO. Please kindly check and let me know.

Thank you and regards

Oct 25, 2025 at 11:51 am #209293

Nayeem Riddhi

Moderator

Our team reports that,

The issue seems to be related to the users Amazon S3 bucket configuration. The upload request from users site to S3 is being blocked due to CORS (Cross-Origin Resource Sharing) restrictions, and that’s why the following errors are showing
error: https://prnt.sc/QVJiNPidBmb7
User need to edit the Cross-origin resource sharing (CORS) configuration for the S3 Bucket.
In the AWS console:
Navigate to S3
Find your bucket name in the search
Click the Permissions tab

Find the Cross-origin resource sharing (CORS) section and click the “edit” button
Put the json code, adding users domain origin to the AllowedOrigins array and save the changes.
json:


[
  {
    "AllowedHeaders": ["*"],
    "AllowedMethods": ["GET", "PUT", "POST", "DELETE", "HEAD"],
    "AllowedOrigins": ["https://user-site-domain.com"],
    "ExposeHeaders": []
  }
]

Please kindly check and let me know.

Thnak you

Oct 27, 2025 at 11:02 pm #209307

Arianna Bellizzi

Participant

This reply has been marked as private.

Oct 27, 2025 at 11:06 pm #209308

Arianna Bellizzi

Participant

The File Browser Root did fix when I updated that. Thank you.

Oct 28, 2025 at 12:29 am #209311

Nayeem Riddhi