- This topic has 28 replies, 2 voices, and was last updated 3 months, 3 weeks ago by
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I uploaded the Amazon S3 and connected to my bucket, following all the instructions. However the directory just says “loading” and then shows blank. No errors, just nothing showing up. And nothing in my bucket on S3 either.
Hello Arianna Bellizzi,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Okay I got the S3 to connect but now I cannot upload from WP-downloader and have it save to the S3. I upload the file, it says “completed.refreshing” then nothing is uploaded. But if I upload to my S3 bucket, it will show up in my wp-downloader.
Can you please elaborate on WP-downloader? Please kindly share some screenshots and the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Your forum won’t let me upload an image.
Essentially when I try to upload a file to the Amazon S3 (Downloads>Amazon S3), it allows me to select a file. Then the file says “completed successfully. Refreshing…” Then nothing appears in the Amazon S3. I also cannot do it from Downloads>Add New Package.
You can upload images here, https://imgbb.com/ and share the links. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Images are not available with your links. Please kindly check.
Thank you
<br />browser dice roll<br />
Hello, is there a faster way to get help? I am trying to figure out if this will work for me in my 14 day return window.
Please kindly check if your credentials for amazon s3 is ok or not. Also check when rendering the interface where you are facing issue, from browser console if any errors appearing or also you can check network tab for the response. It can also have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also can switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue. Please kindly check and let me know.
Thank you and kind regards
Also when I moved from the free version to pro, the download manager picked up a bunch of documents and files from the website that I had not saved in there previously.
Here you can see the free download manager version with our files:
And here you can see the same asset manager after we uploaded the pro version:
All of our documents were moved into an interior files, which makes it harder for my users to find what they need.
I can’t rename any of the folders or reorangize them in the asset manager. So the asset manager does none of the file organizing I need it to do.
I am putting in my request for a refund right now, within my 14 day window. I have tried to get support and it takes 24 hours to hear back. I need quicker support to work through a myriad of problems.
Order ID# WPDM68E96573ED123
Sorry for the inconveneince. For amazon s3 upload issue I have already forwarded it to our team authority. And for asset manager issue, does the File Browser Root from the settings get changing while switching free to PRO. Please kindly check and let me know.
Thank you and regards
Our team reports that,
The issue seems to be related to the users Amazon S3 bucket configuration. The upload request from users site to S3 is being blocked due to CORS (Cross-Origin Resource Sharing) restrictions, and that’s why the following errors are showing
error: https://prnt.sc/QVJiNPidBmb7
User need to edit the Cross-origin resource sharing (CORS) configuration for the S3 Bucket.
In the AWS console:
Navigate to S3
Find your bucket name in the search
Click the Permissions tab
Find the Cross-origin resource sharing (CORS) section and click the “edit” button
Put the json code, adding users domain origin to the AllowedOrigins array and save the changes.
json:
[
{
"AllowedHeaders": ["*"],
"AllowedMethods": ["GET", "PUT", "POST", "DELETE", "HEAD"],
"AllowedOrigins": ["https://user-site-domain.com"],
"ExposeHeaders": []
}
]Please kindly check and let me know.
Thnak you
The File Browser Root did fix when I updated that. Thank you.
Has the both problem been resolved? Please kindly check and let me know.
Thank you and regards
Can you please check this article, https://docs.aws.amazon.com/AmazonS3/latest/userguide/cors-troubleshooting.html, it may help you. Please kindly check.
Thank you
Okay I got it fixed but now the Cron job has stopped working. I am using https://website.url/?s3sync=1. It worked last week.
Glad to hear this. For Cron Job you may follow this article, https://www.wpdownloadmanager.com/mastering-cron-jobs-a-comprehensive-guide-to-creating-cron-jobs-with-cpanel-and-plesk-parallel/. Please kindly check.
Thank you
Is there any assistance if you don’t use Cpanel or Plesk? Or do you have to use those for this plugin to work?
Which service you are using now? Please kindly let me know I shall try to help you.
Thank you and regards
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