500 Internal Server Error

This topic contains 20 replies, has 6 voices, and was last updated by  Edward Nation 1 month ago.

Viewing 15 posts - 1 through 15 (of 21 total)
  • Author
    Posts
  • #28275
    codaly
    Member

    Hi Download Manager! I’m a very happy user of your product but have recently started running into problems. When ever I try and view all the downloads on my site via the “Downloads” tab (on the admin side of things) I get an Internal Server Error.

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    The same is happening for pages on my site containing file category lists.
    http://kes.sheffield.sch.uk/governors/governorminutes/

    Not sure how to fix it as I’ve tried uninstalling and reinstalling the plugin etc

    Any help would be appreciated!

    #28331
    Tauhid
    Moderator

    Would you please give us temporary wp-admin access via a private reply? We need to check it there.

    #28361
    codaly
    Member
    This reply has been marked as private.
    #28374
    Tauhid
    Moderator

    Now it is fixed.

    #28378
    codaly
    Member
    This reply has been marked as private.
    #28431
    Tauhid
    Moderator

    Now it is fixed check it out.Thanks.

    #28435
    codaly
    Member

    Thankyou so much! What was it in the end? So I don’t have bother you again!

    Charlie

    #28441
    codaly
    Member

    Hi Everything from my end works great but I can’t seem to download any file. When I click on the “Download” icon (as a member of the public), all I get is a file titled “download-not-available”

    http://kes.sheffield.sch.uk/documents/school-rules-policies/

    Again thanks for all your help.

    #28537
    codaly
    Member

    Here’s an example of the files I get.

    Also, I’m not sure if this is related, but WordPress fails to update? Could it be a permissions problem? The files seem to upload ok, but people can’t download.

    Thanks

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    #28548
    karlleh
    Member

    Hi I have also encountered the same issue after migrating the code to live website.

    The live server is that I am migrating to is Window hosting, while in my development server it was Linux so I am not sure if there’s any relation to this.

    If this is something that can be resolved on our end I hope that you can share the solution with us, instead of resolving it privately.

    Thanks,
    Karl

    #28583

    @tauhid Could you please check my website as well? I had to deactivate the plug in because it caused my whole website to crash (500 Ineternal Error). All my other plugins worked when WordPress updated.

    Thank you!

    #28637

    Bump!

    #28646
    codaly
    Member

    Thanks for bumping this! No one can download any files at the moment and I’ll need to start looking at alternatives to Download Manager if this continues!

    I don’t want to however as I really do like the plugin and think its great that its free!

    #28647
    karlleh
    Member

    Just to share some of the things that I have tried:
    – Updating the WPDM plugin folder to FULL permission. (FAILED)
    – Updating the WPDM specified uploading folder to FULL permission. (FAILED)
    – Switching PHP version from 5.29 to 5.5 (FAILED)
    – Updating all the plugins to latest version (FAILED)
    – Updating WordPress to the latest version (FAILED)

    More details about the server that I am migrating to:
    – Using IIS to run FastCGI.

    #28727
    codaly
    Member

    Just so you know in the end, I found it to be more to do with my hosting provider than anything else. Switching providers seem to make this problem go away.

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