I know that I can do a new link template, and this is what I have done, but around this template and all my downloads, wpdm is putting this two div containers around. and I cant change this. Or I dont know where.
The license key when entered says that it is invalid. I’m wondering why that is? I was using the plugin locally while developing and entered the license key and have removed the license key since I’m migrating to staging and wanted to test in staging. Now when entering the license key, it says that it is invalid. I’m assuming that the license key can be reset, in which if that could be done, that’d be awesome.
Also, one other issue is that the user dashboard urls generated lead to 404 pages.
On the local development site, the logout url is : downloads-dashboard/?udb_page=logout
but in staging the url is : downloads-dashboard/logout
How do I fix the urls being generated? Is this due to the license key? I’ve tried updating all settings in staging, updating permalinks and still all of the logout, profile update, etc… URL’s are resulting in a 404 error.
I created a package that contains two jpegs. Then created a page with a button for that package using the tinymce button (shortcode is [wpdm_package id=1577 template="link-template-button.php"]). On my computer, I can go to that page and download the package/zip file just fine. But, some of my clients are complaining that they get a download link expired message. Why is this happening? Thank you!
Problem has started again with expired links. Customers are now complaining that the instant download is giving them expired link.txt There is obviously a bug in the software somewhere, I have currently had to turn off the email lock so it works but this means I am no longer capturing data which makes the plugin pointless.
There must be an obvious reason for it, I cannot be the only user that has had this problem.
The “Download File” link is coming due to audio tag conflict with other plugin, however, you can resolve it selecting other page template like: Single Column, Image Top, Extended and disabling Single File Download:
I created a package with a link to a dropbox file. The front end page display (3) different download links. The download button under the meta data works fine, but there’s a text link that is white until i hover over it and doesn’t go anywhere and then there’s a small download button next to my file name that also doesn’t go anywhere.
Our website has a SSL certificate applied meaning every page is HTTPS. For instance https://www.excellgroup.com/legal-and-terms/terms/ when viewed in Chrome shows the SSL “secure” text and lock new to the url.
I’m cloning my site onto another server. In order to transfer all of my download files and proper linking which tables in the database do I need to move? Also which files in my server do I need to move? I found a folder of download-manager-files which I assume is all of the actual files.. but how can I transfer the actual download posts and meta data?
So when I purchased your product and registered, I got an email with a link to come back to your site and login and there you displayed my purchased items for download. How do I set this up on my site?
I want to set up software downloads for users and when they come and login, they go to their dashboard and see the files available for them to download.
Is this possible with your WPDM Pro or are you suing something else to make it happen?
You can give it a try. I should work, maybe there will be some missing translations. But in those cases English will be used. Translations does not create any issue with site.
By the way, if you want to change the ‘Download’ text in download button you can do that easily from package settings. There is field named Link Label which is used as button text.
Hi,
Please try downloading new plugin and install. May be some files are missing or installation is not done correctly. Or
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you
Hi, Please send temporary wp-admin login info in private reply and let me know which download is showing the ‘Undefined’ error. I tried one download from the link, it worked as usual. After submitting an email address it notified about sending mail with download link.
I am trying to set up and use your plugin, but when I activate it. I get a space that appears under my footer and has a link that says download that links to the page I’m on.
Hello I cannot get the audio player preview to work if the download has a $ amount for sale. The preview player does not work. I’ve used all the short codes and the play button short code but nothing. I also have a audio that is a free download and the preview plays fine on that one.
If i want to sell an audio , the preview does not play. I have all the audio files set to allow access to all visitors and in my main settings they are set to:
When user is not allowed to download: only block download link
Hi, the problem can be solved in
WP Super Cache plugin in causes the problem. As all downloads via our plugin are done via a GET request. So I check the option: ‘Don’t cache pages with GET parameters. (?x=y at the end of a url)’ and the downloads are working again.
or
You can try using w3 total cache http://wordpress.org/plugins/w3-total-cache/ instead
or
In WP super Cache by setting the Cache Timeout from “WP super Cache” to 1, and then back to 1800.
or
try basically adding \?wpdmdl.* to the list of url strings that force a page not to be cached in Super Cache settings.
or
if you have any cache plugin installed clear cache first. Then go to permalink settings and save it without making any changes.