Search Results for 'all downloads'

I’m not sure I understand your question. The column you said was missing from the screenshots I provided has been added back (Users > All Users), but I can only do so with the Download Limits Add-On activated. I am leaving the plugin activated now so you can test.

But I keep turning off the Show download limit notice at front-end option in the settings because it displays on the frontend for all of our users, even those we haven’t set a download limit for. I don’t want to confuse our users by displaying a box that says “Download Limit: 0/0.” If you need to turn that on temporarily for testing, that’s fine. But I do want to leave it off when we aren’t testing so they don’t get confused…because it is weird that the backend says 0/Unlimited while the frontend says 0/0, almost like 0 downloads are allowed to users without a limit set.

Hi Tahasin,

Thank you for your reply, we will increase the limit as suggested.

Another ongoing issue that we seem to be having is that the Stats do not seem to be pulling through all downloads.

For example –
Kathryn Feeley contacted us as she had reached her limit, which we reset for her, however if I search for her as a user in the Downlaod Hostory section, it only shows 1 download (rather than 20) what would the reason for this be?

Thanks

ok i understand but it doesn’t work, it only allows one download for guests, my configuration is to reset download in 1 day and it’s been 3 days and the download button didn’t appear again and the countdown timer never reaches zero, I think when there are 12 hours left for the countdown timer to reach zero it appears again that there are 1 day and 12 hours left for me to download again

The download button for guests doesn’t appear, it only appears when you click on reset downloads for everyone

Hey Nayeem,

I’m afraid maybe we aren’t talking about the same issue. This is in regards to the Download Limits plugin, not downloads on the package itself. Are you activating that plugin for your testing? Currently it is deactivated as it isn’t working correctly at all, so I have to test with it outside of business hours. Please if you haven’t clicked through these examples, check them out as they are extremely helpful in understanding what is happening:

• https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024.pdf
• https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024_unique-only.pdf

No, it worked mate, I’m going to keep using version 2.6.7

Is there any way I can reset guest user downloads? I already tried replacing “all” “guest” with “guests” and it doesn’t work

$(‘body’).on(‘click’, ‘#__rle’, function () {
$(this).attr(‘disabled’, ‘disabled’).html(‘<i class=”fa fa-sun fa-spin”></i>’);
var $this = $(this);
$.post(ajaxurl, {action: ‘wpdm_reset_user_download_limit’, user: ‘all’}, function () {
$this.html(‘<i class=”fa fa-check-double”></i> Done’);

Help

No, I checked and it is still not working. I didn’t take the time to document what is happening because it is the same as what I’ve already spent time documenting. If you haven’t taken the time to click through these, they would be very helpful in understanding the issue.

• https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024.pdf
• https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024_unique-only.pdf

There’s no need to create new test packages as this is occurring sitewide on all packages. The issue is actually multiplied when switching between packages. That’s when it seems to count multiple times. Once downloading the same pacakage back-to-back, those seem to count as one download, but moving between packages will count anywhere from 2-4 downloads.

Hi Nayeem,

Thank you, I did exactly as you suggested and disabled all other plugins and switched the template.
Disabling the other plugins didn’t help fix the issue, but the template switch did.

You can see my test on the staging version of the website here:

Test Page for Downloads (Delete Later)

Unfortunately, the template needs to be the most up-to-date version. That is the version that is causing the incompatibility with the Download Manager. Could you please offer any information or insight on what we could do to continue using both the newest version of Download Manager Pro and the website template?

Thank you!