Dear Support Team,
I hope this message finds you well. I am currently using the “Download Manager Free” plugin on my WordPress site and have a few customization requirements that I need assistance with. Could you please guide me on how to achieve the following functionalities?
1. Login Screen Display:
I would like the login screen to appear before the downloads list is displayed to users. Currently, the login screen only appears after a download is selected. How can I modify the plugin settings or code to ensure the login screen is shown prior to displaying the downloads list?
2. Handling “Must Accept Terms” Pop-up:
When the “Must Accept Terms” pop-up appears and the user accepts the terms, the download button creates another pop-up. However, the “Must Accept Terms” window does not close automatically when the download starts and has to be closed manually. Is there a way to automatically close the “Must Accept Terms” window once the download begins?
3. Download Completion Indication:
There is currently no indication that the download has completed in the background. Is it possible to provide some form of notification or visual indicator to users once the download is finished?
Your guidance on these points would be greatly appreciated. Thank you in advance for your support and assistance.
All downloads on our site based on short-codes have stopped working with recent Download Manager updates and are producing a 404-error message.
This is affecting all of our datasheets, user manuals downloads on our website: https://hsierra.com/support/library/
This had been working fine until the most recent Download Manager updates.
Hi, I activated from lock for and package and set the Gravity Form.
When I click the download button on the front end the spinner shows up and never goes to the form for the download.
If I disable the form lock the download work as normal. When I re-add the form lock and select the form and save. Then dgo tot he front end to attempt a download, It then goes back to just loading the spinner.
I have tried all kind of trouble shooting but nothing is working.
Example here: https://noraxon.sitebuilderhub.com/our-products/medilogic-insoles/
Click on Downloads next to the big arrow close to the bottom of the page, then attempt to download the PDF.
Please help.
Thanks
So, it is changing everywhere on the admin side, but on the frontend where I am trying to call that post type in my filters, it still auto-displays that post type name as “Downloads” instead of “Resources.” You can see in this screenshot: https://dbr2.flywheelsites.com/wp-content/uploads/2024/07/downloads-filter.png
I did the same method to turn the “Posts” post type to “News” and that worked, as you can see.
Hello Tahasin,
It is still not working correctly, please note not all thumbnails are wrong, and sometimes clearing the cache will fix some thumbnails, but then others are not correctly working again.
The first test I did the thumbnail was already incorrect. I tried on /wpdmpackages/ramada-hotels-suites-marina-del-sol-downloads/Images/Bedroom 2.jpg
I feel it has to do with that the images have same filenames, and that your plugin creates a cached version of the image in your own wpdm folder and once it has done it, it does not re-generate if a user goes from 1 download package to another and then the thumbnail image is incorrect. Any way we can disable to wpdm caching of the images?
EDIT: Did some more testing and does look like the issue is coming from the URL used for cached images: https://projects.idiliqdevelopments.com/wp-content/uploads/wpdm-cache/Bedroom%202-150×150.jpg
When clearing the cache from Privacy, and opening image “Bedroom 2.jpg” from “Package 1” it works fine, if I then go to “Package 2” to open “Bedroom 2.jpg” it is showing a thumbnail of “Package 1” and not “Package 2”.
I’m trying to update the “Downloads” custom post type so when I filter by post type using FacetWP, users will see “Resources” as the option instead of “Downloads.” I used the following code which has updated the name everywhere on the site, but am still seeing “Downloads” in my post type filter. Is there a way to change that?
function nc_ascend_change_download_labels()
{
$p_object = get_post_type_object( 'wpdmpro' );
if ( ! $p_object )
return FALSE;
// see get_post_type_labels()
$p_object->labels->name = 'Resources';
$p_object->labels->singular_name = 'Resource';
$p_object->labels->add_new = 'Add Resource';
$p_object->labels->add_new_item = 'Add New Resource';
$p_object->labels->all_items = 'All Resources';
$p_object->labels->edit_item = 'Edit Resource';
$p_object->labels->name_admin_bar = 'Resources';
$p_object->labels->menu_name = 'Resources';
$p_object->labels->new_item = 'New Resource';
$p_object->labels->not_found = 'No Resources Found';
$p_object->labels->not_found_in_trash = 'No Resources Found in Trash';
$p_object->labels->search_items = 'Search Resources';
$p_object->labels->view_item = 'View Resource';
return TRUE;
}
add_action( 'wp_loaded', 'nc_ascend_change_download_labels', 20 );
With call to action 4 link template and category slugs with this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/, the appearance you can get like this, https://wpdmpro.w3eden.com/category-shortcode/. Please kindly check and let me know.
Thank you and regards
So lets say I would like to use the link template “call to action 4” so that my downloads page listing looks like the “Call To Action 4” example on https://try.wpdownloadmanager.com/ready-to-use-templates/
and I would like to show downloads from category slugs “category-1” and “category-2” and show them in a grid totalling no more than 12 at a timer with pagination.
What would that shortcode look like?
Geoff
The fault was mine.
I had forgotten that we had installed the “Post Type Order” plugin. This then apparently also takes over the sorting of the downloads.
Now the sorting works as it should. Sorry.
Thank you so much for your support, I really appreciate it.
So if the short code you mention above is the only one available for listing downloads, even with a pro version how would I show your “Call to action 4” example on https://try.wpdownloadmanager.com/ready-to-use-templates/ ?
I need to know how I can show different download listings before I decide to upgrade to pro.
Geoff
[wpdm_all_packages] shows a list of all downloads in tabular format in a page, you can’t define any template in this shortcode parameter. However, you can check other shortcodes here too, https://www.wpdownloadmanager.com/doc/short-codes/. Please kindly check and let me know.
Thank you and regards
The template type is fine – I understand.
However how do I define what template I am going to use to list all my downloads?
For example I am currently using the following on my listing screen but it doesnt mention the listing layout template anywhere:
[wpdm_all_packages login=0 thumb=1 items_per_page="20" jstable=1 order_by="field_name" order="ASC/DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]
Hello Edukid,
Hope you are well. Thanks for writing to us.
For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated,
For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will not work properly for some server settings. please check and let me know, if you have any queries.
Thank you and regards
Automatic updates of wpdownloadmanager are not working.
In help I found this page that shows how to allow the plugin to login to my wpdownloadmanager account:
Updating download manager to the latest version
However when I go to Admin Menu Downloads Settings Updates on our website I see a empty list of “Purchased add-ons” below “Check for updates” and “Logout” buttons. I have recently changed the wpdownloadmanager account password so I click “LOGOUT” but the page just reloads the same as it was; there’s no login page to enter the new password.
I performed a manual update by downloading the zip of 6.5.4 and updating via the “Upload plugin” interface, but this didn’t fix the problem.
This reply has been marked as private.
We recently redesigned our website and are trying to export the downloads from the old site to the new one using Download > Import & Export > Create Export File.
The Export to a CSV file works but when I try to Import it from into the new website it gets stuck on 1%
I’ve setup a test install I can give you access to troubleshoot.
I’ve turned off Mod Security on the hosting account to rule that out.
I also disabled all plugins other than WP Download Manager.
Both sites use the newest version of WordPress and Download Manager Pro 6.5.4
I see this problem happens a lot for people on this forum but there was no solution other than to get support through a private message.
Please contact me so I can give you the WordPress login details.
-Dave
Sure, but the search reveals ALL docs to ALL users – this is bad.
We are using this plugin because it allows us to assign downloads to users.
Search will bypass that… which is very very bad.
Ok. So right now, there is absolutely no way for a client to login, and search for THEIR downloads, based on the Description, within the WP DL Manager plugin.
Only via the title of the package.
Just so we are clear. As I was originally told otherwise.
Simon
Sure, but the Search shortcode you provided – if we use that, and give it to anyone, they can access ALL USERS downloads.
This reply has been marked as private.
Can you please add it to our Downloads page, so I can see what you mean, as you do have access.
As I am confused.
I know about the Allow Access option. But what do I put in there, so it allows access to all who are logged in?
Simon
Hi sorry can you please elaborate.
If you edit the page for downloads, you can see what code we have in there.
Are you saying that Shortcode can be tweaked so it CAN search in the Description – which is what I was told it could do in your livechat?
And secondly, Within the Allow Access – are you saying there is no way right now with our paid account, to enable it so all who are logged in, can view certain Docs. IE. if the team wanted to make one Doc available to all clients – no way to do that?
I was told on the Livechat on here, that because we cannot search for File Names, we can simply put those file names in the Description, so users can search for it.
You are now saying, this is NOT possible. So if a client contacts them to say “I need that document called xxx, where do I find it”, they have no way to search for the file name, or any keyword. And if a Package has more than one file, it is totally impossible search for that filename.
That being said, if they are logged in, does the Default Search (top right of any page) let that search result find it? But NOT in the main Downloads screen?
It’s just so all over the place. And one doesn’t find out these things til we are using it.
No way to search for Filename.
And if that filename is listed in the Description, the Search in the Downloads screen, does not allow you to find the keyword added to the description.
Oh boy.
Also, with regard to being able to enable a set file to be available in downloads to any logged in user – sorry we need to pay to be able to do that? Really?
For now, User Dashboard > My Downloads section search option shall not work with keyword of package description, however, you can also keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. And for bulk apply to Allow Access option for package settings to your all packages you can check this add-on, https://www.wpdownloadmanager.com/download/wpdm-default-values/. please kindly check and let me know, if you have more queries.
Thank you and regards
