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In reply to: Download Limits Add-On Not Tracking Properly
Really sorry for your inconvenience. I think it is taking time to resolve your issue. But I can’t check your the attached file issues,
https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024.pdf
https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024_unique-only.pdf
for turning off the Download Limits notice on front-end. I have enabledShow download limit notice at front-endsetting fromDownloads > Settings > General, but it is not showing still now. Please kindly help on this. I hope your issue will be resolved ASAP. Please kindly check and let me know.Thank you and kind regards
Hi Tahasin,
Thank you for your reply, we will increase the limit as suggested.
Another ongoing issue that we seem to be having is that the Stats do not seem to be pulling through all downloads.
For example –
Kathryn Feeley contacted us as she had reached her limit, which we reset for her, however if I search for her as a user in the Downlaod Hostory section, it only shows 1 download (rather than 20) what would the reason for this be?Thanks
If a user has both subscriber and Annual Membership Subscription still the reset time will count for Annual Membership role.
What you can do is,
– increase the limit since it’s yearly subscription, so you can set as 200 downloads(for example) per year. If any of your users report you to increase or reset the download limit you can manually reset the limit for that particular user from User pageIn reply to: Amazon S3 Addon Dissapeared
Hello Eric Johnson,
Hope you are well. Thanks for writing to us. Amazon S3 Addon is not installed on your site. However, For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from
Downloads > Settings > License, and then please update the plugin from thewp-admin > pluginspanel.For saving settings again for the license key option from
Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated,For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboardPlugins > Add Newoption. I hope, thus it will resolve your issue. For theDownload > Settings > Updatesoption will may not work properly for some server settings. please check and let me know, if you have any queries.Thank you and regards
In reply to: reset download for guest
ok i understand but it doesn’t work, it only allows one download for guests, my configuration is to reset download in 1 day and it’s been 3 days and the download button didn’t appear again and the countdown timer never reaches zero, I think when there are 12 hours left for the countdown timer to reach zero it appears again that there are 1 day and 12 hours left for me to download again
The download button for guests doesn’t appear, it only appears when you click on reset downloads for everyone
In reply to: reset download for guest
Topic: Download Limit Problem
Hello,
as you can see in the Screenshot I have a Problem with download Limit Addon.All Users “Abonnent” can download 1 File per day. It works if the User has a Forum Role “Teilnehmer”. But if the User has no Forum Role then the User can download “Unlimited” This is not correct.
Download Limit addon should only look at User Role not Forum Role. Can you change it?
Or you can change everywhere where is nothing in Forum Role you can edit it to “Teilnehmer” with a bulk code. Manually it is not possible because I have over 60000 Users.
Thanks a lot.
Regards from Germay
In reply to: Download Limits Add-On Not Tracking Properly
Hey Nayeem,
I’m afraid maybe we aren’t talking about the same issue. This is in regards to the Download Limits plugin, not downloads on the package itself. Are you activating that plugin for your testing? Currently it is deactivated as it isn’t working correctly at all, so I have to test with it outside of business hours. Please if you haven’t clicked through these examples, check them out as they are extremely helpful in understanding what is happening:
In reply to: reset download for guest
No, it worked mate, I’m going to keep using version 2.6.7
Is there any way I can reset guest user downloads? I already tried replacing “all” “guest” with “guests” and it doesn’t work
$(‘body’).on(‘click’, ‘#__rle’, function () {
$(this).attr(‘disabled’, ‘disabled’).html(‘<i class=”fa fa-sun fa-spin”></i>’);
var $this = $(this);
$.post(ajaxurl, {action: ‘wpdm_reset_user_download_limit’, user: ‘all’}, function () {
$this.html(‘<i class=”fa fa-check-double”></i> Done’);Help
In reply to: Download Limits Add-On Not Tracking Properly
No, I checked and it is still not working. I didn’t take the time to document what is happening because it is the same as what I’ve already spent time documenting. If you haven’t taken the time to click through these, they would be very helpful in understanding the issue.
- https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024.pdf
- https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024_unique-only.pdf
There’s no need to create new test packages as this is occurring sitewide on all packages. The issue is actually multiplied when switching between packages. That’s when it seems to count multiple times. Once downloading the same pacakage back-to-back, those seem to count as one download, but moving between packages will count anywhere from 2-4 downloads.
In reply to: Bulk tagging and filter by tags ?
For tag we have a shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_tag-query-all-downloads-from-specified-tags/, you can also check this shortcode,
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages/, please kindly check and let me know.Thank you and kind regards
Hi Nayeem,
Thank you, I did exactly as you suggested and disabled all other plugins and switched the template.
Disabling the other plugins didn’t help fix the issue, but the template switch did.You can see my test on the staging version of the website here:
https://fntistg.wpenginepowered.com/test-page-for-downloads-delete-later/Unfortunately, the template needs to be the most up-to-date version. That is the version that is causing the incompatibility with the Download Manager. Could you please offer any information or insight on what we could do to continue using both the newest version of Download Manager Pro and the website template?
Thank you!
Hello Paolo Piana,
Hope you are well. Thanks for writing to us.
For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from
Downloads > Settings > License, and then please update the plugin from thewp-admin > pluginspanel.For saving settings again for the license key option from
Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated,For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboardPlugins > Add Newoption. I hope, thus it will resolve your issue. For theDownload > Settings > Updatesoption will may not work properly for some server settings. please check and let me know, if you have any queries.Thank you and regards
In reply to: PDF compression
Hello etc,
Hope you are well. Thanks for writing to us. We have not such any feature. However, you can check all features here of the WPDM PRO version here, https://www.wpdownloadmanager.com/pricing/. Also can check our available plugins-addons here, https://www.wpdownloadmanager.com/downloads/add-ons/. Please kindly check and let me know.
Thank you and regards
In reply to: Default values not working properly
In reply to: Images in search results do not show
In reply to: Woocommerce addons
Hello ANDREA BOVERO,
Hope you are well. And thanks for writing to us. You can copy the download URL of packages from
Downloads > All Packagesas I image attached,
And then attach as URL of Woocommerce product. Please kindly check and let me know.Thank you and regards
In reply to: Download failed
I seem to have found a solution here ► https://www.wpdownloadmanager.com/support/topic/downloads-stalling-and-failing-to-complete/
I deactivated the download resumption and the exit delay and I increased the download speed…So far it’s working on my 3 browsers…
Thanks for your help.
In reply to: Breakdance builder
There are other page builder addon are available like Elementor, Gutenberg. You can check the add-on list here, https://www.wpdownloadmanager.com/downloads/add-ons/.
And for your shortcode if you can check the doc here, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/. You shall find a shortcode parameter called
template, you are able to use and customize link-template as per your requirements. Please kindly check and let me know.Thank you and regards
In reply to: PDF Viewer – Errors Occurring
Hello Ryan Stueve,
Sorry for your inconvenience. You can check our all add-ons here, https://www.wpdownloadmanager.com/downloads/add-ons/. Please kindly check and let us know if you have any queries.
Thank you and kind regards
In reply to: Download not getting index by google.
In reply to: pdf stamper + multivendor
Hello Sam Desmet,
Hope you are well. We have all products which you are looking for , some links I am sharing with you,
you can also check our download manager pro version features here,
For All add-ons, you can check here,
https://www.wpdownloadmanager.com/downloads/add-ons/
Please kindly check and let me know.Thank you and kind regards
