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In reply to: No downloads found!
I have a fix for anyone else with this issue! It seems to only happen if you have memache such as when hosting on WP.com. Here’s what I had to do:
Fix #1: Missing posts_per_page Parameter
File: download-manager.php
Add:<?php // Fix for missing posts_per_page parameter add_filter('wpdm_packages_query_params', function($params) { if (!isset($params['posts_per_page'])) { $params['posts_per_page'] = 10; } return $params; }, 999);What it does: Ensures WP_Query always receives a posts_per_page parameter. When pagination/sorting is active, this parameter was missing for me, causing WP_Query to return incorrect results (I verified this with console logs).
Fix #2: WordPress.com Caching Bug with found_posts
File: __/Query.php inserted at line 415
Insert:<?php // Fix for WordPress.com caching issue: if found_posts is 0 but we have posts, recalculate if ($this->result->found_posts == 0 && !empty($this->result->posts)) { // Run a separate count query to get accurate total $count_params = $this->params; unset($count_params['paged']); unset($count_params['posts_per_page']); $count_params['fields'] = 'ids'; $count_params['posts_per_page'] = -1; $count_params['no_found_rows'] = true; $count_query = new \WP_Query($count_params); $this->count = $count_query->post_count; } else { $this->count = $this->result->found_posts; }What it does: Detects when WordPress.com’s object cache incorrectly returns found_posts=0 despite WP_Query returning actual posts. Runs a separate count query to get the accurate total, preventing the “No downloads found!” message from displaying and ensuring pagination shows all pages correctly.
Hi,
The package count and the pagination need to work correctly based on the records that the user actually sees (based on their access level).
For example, if there are 2,000 packages and the user only has access to 50 of them – and the items per page dropdown is set to show 10 packages per page.
PACKAGE COUNT:
The package count in the bottom left (ex. “Showing 1 to 10 of 2,000”) is incorrect, if the user only has access to 50 packages.The message should say “Showing 1 to 10 of 50”.
PAGINATION:
The current pagination is a bad and confusing user experience.The user sees an empty report table with the message “No matching downloads found”.
But, the table has 200 pages.
And the user has to click through every page to try and find which pages will actually display a package to them.The users aren’t going to naturally expect that they have to do that.
This is not good functionality.In this case, the user should see:
A report with 5 pages, each page shows 10 of the 50 total packages that they are authorized to access.Are you going to fix this pagination quickly?
Thank you!
I am experimenting with adding a gallery plugin to my website to display videos that I have set up as downloads. When I go to add the files, I see “Download Manager” as an option, but when I click it says “Coming soon…” Is that a Pro feature, or is it just unavailable?
Alternatively, I have determined that I can get the videos to work using the master download link for a given package. Is there a way for me to bulk export my video packages and include the master download link in the resulting spreadsheet file? I’d be willing to purchase the Pro plan if I can, because then I could export all my video downloads and import them with the gallery plugin.
Thank you,
We are using the Gallery view template to display a mix of files and images. When we click on a file (PDF) and downloads and is seen in the stats. When we click an image it opens in a lightbox rather than downloads, and if we manually save the image via the browser it does not show in the stats.
We want the image to download, not open in lightbox – what can we do?
In reply to: Guest User in Download Stats
In reply to: Guest User in Download Stats
Hey Nayeem, can you clarify your question? I’m not sure what you’re wanting me to do. We aren’t seeing guest downloads for all users, just occasionally, which is what doesn’t make sense.
In reply to: Recommended options file protection
Hello,
Thanks for reaching out.
– For pCloud integration, check this add-on: https://www.wpdownloadmanager.com/download/pcloud-connector/
– Are you looking to set the download limit to 5 times per user across all files, or 5 times per user for each individual file?
– You can password protect the download packages to add an extra layer of security.
– If you would like the downloads to automatically deactivate 12 months after purchase, a subscription based option would be the best solution. In that case, you may want to consider using the Pro Membership add-on to manage time based access and expirations.
You can also set aOrder Validity Periodfor 1 year as well.Looking forward to your response.
RegardsHello,
Thanks for reaching out.This is actually how the prefix works,
If you upload a.pdf for the first time → it downloads as a.pdf
If you upload a.pdf again (same name) → it gets renamed to something like 123wpdm_a.pdf and downloads with that name
So:
The first (unique) file keeps its original name.
Any later file with the same name gets the prefix added.As you mentioned that you duplicated many packages, it’s possible that the original files were duplicated as well. In that case, the system may still treat them as the original files, which is why no prefix is added during download.
If you’re unsure whether a specific file is the correct one, you can verify it by checking the file size or downloading the content.Kindly check and let me know
RegardsTopic: Guest User in Download Stats
Do you know what can be causing the user to display as “Guest” in our download stats? We use SSO so all of our users are registered and have assigned roles. It doesn’t make sense that we would have any downloads from a user who isn’t named because we actually don’t even have any true “guest” users.
In reply to: Shortcode is showing all of the translated packaged
Please kindly check now, if it works for you, https://www.heskins.com/all-downloads/, please kindly check and confirm me about the issue
Thank you
Try clearing the cache from Downloads > Settings > Privacy > Clear All Cache
Also, if you’re using a caching plugin, please make sure to clear its cache.In reply to: Shortcode is showing all of the translated packaged
Sorry that doesn’t seem to have worked.
Under that section there was only an option for:“Downloads (wpdmpro)
Set different slugs in different languages for Downloads”I added translations but nothing happened…
I also looked at String Translations but they were basic texts like “Loading”, “Search Results For” etc…
Just to Clarify: It’s for pages like this one: https://www.heskins.com/all-downloads/. This page shows 7 versions of each download package (1 for each language – even though they are all in English at the moment).
We are using this shortcode to create the page/ So, we need a filter within the shortcode to show download packages to separate languages.
[wpdm_packages template="individual_download" order_by="post_title" order="asc" paging="asc" items_per_page="10" async=0 cols=3 paging=1 colsphone=1 colspad=1]
Hi,
We are using your plugin together with WPML. We are using the following shortcode: [wpdm_packages template="individual_download" order_by="post_title" order="asc" paging="asc" items_per_page="10" async=0 cols=3 paging=1 colsphone=1 colspad=1]However, this is showing all of the different packages on all of the languages. So, https://www.heskins.com/all-downloads/? is the same as https://www.heskins.fr/tous-les-t%C3%A9l%C3%A9chargements/
How do we have the English downloads on the UK site and French downloads on the French site?
Hi team,
I just installed Google Tags for WPDM to track download events, but I’m unable to get it working and would appreciate some guidance.
**Use Case:**
We have real estate property pages with downloadable documents and I want to track when visitors download these documents and ultimately see which properties get the most engagement.**What I’ve Attempted:**
1. Installed and activated the addon through WordPress
2. Configured GTM with:
– Custom Event trigger named “WPDM.newDownload”
– GA4 Event tag set to fire on the above trigger
3. Used GTM Preview Mode to test
4. Downloaded files from property pages**Current Issue:**
When I test downloads using GTM Preview Mode, the WPDM.newDownload event is not being pushed to the dataLayer. No custom events from WPDM appear at all!**What I Need:**
1. Step-by-step implementation instructions for the addon
2. Are there settings I need to configure in WordPress after activation?
3. Is there documentation available that I might have missed?
4. How can I confirm the addon is properly integrated and sending events?
5. Are there any known compatibility issues or requirements?I’m happy to provide additional information about my setup if needed. Any help getting this working would be greatly appreciated!
Thank you,
AndreHi WPDM Support,
We are experiencing two issues relating to download limits and membership subscriptions.
1. Download limits not being counted correctly
We have set a download limit of 50 per 365 days for the user role “Annual membership Subscription” under WPDM → Settings → General → Download Limit.
However, although downloads are clearly being recorded in Download History for the user, the user’s download limit counter remains at 50 / 0 and does not increment.
Key details:
Limit is applied by user role (Annual membership Subscription)
Reset period is set to 365 days for that role
Files are hosted externally via Dropbox URLs
“Allow repeated download of already downloaded file” is currently enabled
“Count unique downloads only” is currently disabled
Despite multiple downloads being logged, the usage counter does not increase.
Can you confirm:
Whether download limits are reliably enforced when using external file URLs (Dropbox)?
Whether the combination of settings above would prevent the counter from incrementing?
If there are known issues with role-based limits not updating correctly?
This is business critical as we rely on accurate yearly download tracking.
2. Subscription renewal issue
We also had a case where a member’s annual payment was successfully taken, but:
Their membership did not renew automatically
We had to manually reinstate their membership
We cannot see a corresponding renewal order or payment record on the website
We are now concerned that future yearly renewals may not process correctly
Could you please advise:
Where renewal payments should appear within WPDM?
What could cause a successful payment to not trigger membership renewal?
Whether there are known issues with subscription renewals not syncing correctly?
We would appreciate guidance on how to audit and ensure renewal reliability going forward.
I am also seeing a ‘critical error on this website’ when i click on invoices on teh subscriber, I have tried to debug this but no errors are showing.
Kind regards,
AnnaIn reply to: Colors changed since updating
I am also having problems that all my links and buttons are blue, since the update.
It doesn’t matter what colour I set as default in Downloads > Settings > User Interface > Colors | Download Button | Shortcode Page. It is always blue for the Primary, grey for the Secondary etc.
I have added additional CSS in the customiser to override the styles on one of my sites, but I don’t want to have to do the same on all the other sites on which I also use this plugin.
Is this a known bug and will it be fixed soon?
After the last update (7.2.3) the single column flat template does not display the file details anymore (such as file size, number of downloads, etc.) Other templates seem to work, but we do not want to change all our downloads. Please advise.
In reply to: Problems after plugin update-Version 7.2.3
Hello Milorad Ekmedzic,
Hope you are well.
For issue #1, we are checking issue. I have already forward it to our team.
For issue #2, This is WPDM new login interface, are you not able to login with this new interface? Please kindly let me know
For issue #3, Image gallery is working properly on our testing site here, https://pro.wpdm.online/wpdm-package/image-gallery-check/. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
For issue #4, The Mics settings not implemented yet.
For issue #5, Are you searching similar like this add-on, https://wordpress.org/plugins/wpdm-premium-packages/, also you can check the payment gateways here, https://www.wpdownloadmanager.com/downloads/payment-gateways/
For issue #6, We don’t have built-in addon right now for woocommerce import, but you can take our customization service from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/
Please kindly check.
Thank you and regards
In reply to: Elementor Packages Table Not showing Packages.
This page says:
Method 2: Global Default Setting
Set a default template for all packages using the WPDM Default Values add-on:Go to Downloads > Settings > Default Values
Find the Page Template option
Select your preferred default template
Save changes
This default will apply to all packages that do not have a specific template set.There is no “Default Values” option.
In reply to: Elementor Packages Table Not showing Packages.
