Hello,
I am contacting you regarding the Downloads Manager plugin.
After updating to version 3.8.8, we encountered a serious issue with the template variables.
Specifically, when using the [description] variable in the template, it displays the description of the posts/articles instead of the description of the package.
You can see a concrete example at this URL:
This behavior did not occur with previous versions.
I kindly ask you:
if you can check and confirm the bug in version 6.8.8 and, if possible, provide a patch or a temporary workaround;
how I can download version 6.8.6 of the plugin again, which did not have this issue, so that I can downgrade while waiting for an official fix.
I remain available to provide any further details or test access if needed.
Thank you in advance for your support.
Best regards
I purchased the Pro version and the Archive add-on for a customer and I am currently testing various options.
I try to create a download area for product data sheets and a second download area for patents and certificates. He wants to offer two different download areas with filter function on his website. I have created different categories for this purpose.
I can display specific categories for display using the shortcode addition “category=”…”. However, all created categories are visible in the left column (sidebar). Is there a way to only see the selected categories in the sidebar? Otherwise, it becomes very confusing.
Thank you and greetings from Germany!
Is there a way to set default settings for all packages and categories?
I added packages thinking that the plugin setting under “general” > access settings > exclude from search & “hide everything” would limit the ability for search engines to find the download page and access the downloads – apparently it did not.
I’ve since manually gone through the packages and categories and manually adjusted the access level for each.
Is there a way to set the access level for all pages, packages, etc at the plugin > settings level?
If not – it seems like a pretty basic function.
Hi,
I installed the Download Notifications add-on because I’d like to receive an email notification whenever someone downloads a file from our website.
We use Email Lock for all our downloads, so users must enter their name and email before accessing a file. The user confirmation email (“Thank you for downloading…”) is sent correctly — so our SMTP setup is working.
However, I (as the admin) do not receive any notification emails for new downloads, even though the “Download Notification (To: Admin)” template is active in the plugin settings.
Is there any limitation on which email addresses can be used as sender or recipient (e.g., do they need to be from the same domain)?
Or could this be a known issue where admin notifications don’t trigger for downloads that use Email Lock?
Any guidance or troubleshooting steps would be greatly appreciated.
Thank you,
Barbara
I previously imported download data via Downloads → Import & Export (CSV import).
However, some files were not uploaded to the server at that time.
However, in the admin panel (Downloads → All Packages), the thumbnail images are not showing.
I noticed that if I open each package edit page and manually set the thumbnail image, the image appears in the list — but since there are about 3,000 files, I’d like to avoid doing this manually.
Could you please let me know how I can make the thumbnails appear automatically in the admin list?
There should be a 4th tag option under Tags on the left. We added an additional tag, and it is on 2 products but cannot get it to show as a search option. https://www.poweredgeproducts.com/downloads/
We have turned off all plugins to find the issue with no luck. We also tried a default theme which also had no effect.
Here is the shortcode we are using: [wpdm_archive_filter items_per_page=”6″ template=”link-template-tabcard” cols=2 colspad=1 colsphone=1 orderby=”title” order=”asc”]
Any help would be greatly appreciated.
Hello friends,
I’d like to know how can I list the latest files from each or selected categories, say the latest 2 files from x and y categories?
I’ve tried looking into these shortcodes for instance, but they only have the option to list the files chronologically in total, not per category.
[wpdm_category] – Query All Downloads From One or More Categories
or
[wpdm_all_packages] – List all downloads in tabular format in a page
or
any other shortcode you suggest.
Thanks a lot
Renato