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Jan 15, 2021 at 4:51 pm in reply to: Template issue when updating from Version 5.0.5 to 5.3.3 #144607

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Jan 14, 2021 at 7:39 pm in reply to: Template issue when updating from Version 5.0.5 to 5.3.3 #144554

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Jan 11, 2021 at 6:14 pm in reply to: Template issue when updating from Version 5.0.5 to 5.3.3 #144368

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Jan 8, 2021 at 7:19 pm in reply to: Template issue when updating from Version 5.0.5 to 5.3.3 #144259

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Jan 7, 2021 at 6:41 pm in reply to: Template issue when updating from Version 5.0.5 to 5.3.3 #144211

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Jan 6, 2021 at 8:38 pm in reply to: Template issue when updating from Version 5.0.5 to 5.3.3 #144150

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Hi – A pardot form covers the download button until the form is completed. It looks like the software update forced a field into the template here -https://devanntest.wpengine.com/download/nvidia-superpod-ddn-a3i-ai400-appliance-with-the-exa5-filesystem/

Do you want access to this instance to debug?

Dec 30, 2020 at 6:56 pm in reply to: Template issue when updating from Version 5.0.5 to 5.3.3 #143869

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The download button is revealed after the form is completed on https://www.ddn.com/download/nvidia-superpod-ddn-a3i-ai400-appliance-with-the-exa5-filesystem/.

We wish to preserve that functionality and NOT have the default download buttons appear like they do here – https://devanntest.wpengine.com/download/nvidia-superpod-ddn-a3i-ai400-appliance-with-the-exa5-filesystem/

Dec 29, 2020 at 9:20 pm in reply to: Template issue when updating from Version 5.0.5 to 5.3.3 #143814

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Apologies – I accidentally rolled the test site back. Here’s the test version on 5.3.3 https://devanntest.wpengine.com/download/nvidia-superpod-ddn-a3i-ai400-appliance-with-the-exa5-filesystem/ and the 5.0.5 version https://www.ddn.com/download/nvidia-superpod-ddn-a3i-ai400-appliance-with-the-exa5-filesystem/

May 5, 2020 at 3:01 pm in reply to: How to Link Additional Sites on a multi site license? #127578

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Any updates to this ticket or a location where I can add screenshots?

May 4, 2020 at 3:54 pm in reply to: How to Link Additional Sites on a multi site license? #127479

Ann
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So the license is valid on ddn.com but not tintri.com – can you please look at this?

May 4, 2020 at 3:47 pm in reply to: How to Link Additional Sites on a multi site license? #127475

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How do I know what plan I’ve subscribed to? https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases/order/5a57fc22299da/

May 1, 2020 at 6:17 pm in reply to: How to Link Additional Sites on a multi site license? #127357

Ann
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Correct – I only seem to have one license key.

Jul 1, 2019 at 6:11 pm in reply to: Version 4.9.7 – Error with plugin activation on WP Engine #107827

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Jun 28, 2019 at 5:37 pm in reply to: Version 4.9.7 – Error with plugin activation on WP Engine #103303

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Jun 26, 2019 at 8:14 pm in reply to: Version 4.9.7 – Error with plugin activation on WP Engine #103218

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Hi Shahriar –

I downloaded and installed 4.9.8 which showed up in the error log as:

[Wed Jun 26 20:07:22.034727 2019] [php7:notice] [pid 8232] [client 4.7.92.118:38352] WordPress database error Duplicate column name ‘request_status’ for query ALTER TABLE wp_ahm_emails ADD request_status INT(1) NOT NULL /* From [devanntest.wpengine.com/wp-admin/plugins.php?action=activate&plugin=download-manager%2Fdownload-manager.php&_wpnonce=44de43ac4c] in [/nas/content/live/devanntest/wp-content/plugins/download-manager/download-manager.php:169] */ made by activate_plugin, do_action(‘activate_download-manager/download-manager.php’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WPDM\\WordPressDownloadManager->Install, referer: https://devanntest.wpengine.com/wp-admin/update.php?action=upload-plugin

Should I set you up with an admin account on my dev instance for further troubleshooting?

Ann Zerega

May 9, 2018 at 8:44 pm in reply to: Invalid License Key Error on WP Engine Staging Site #75888

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Feb 2, 2018 at 12:12 am in reply to: Pro Version – YouTube Package configuration for pop up window? #68959

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