Ann

Hi – A pardot form covers the download button until the form is completed. It looks like the software update forced a field into the template here -https://devanntest.wpengine.com/download/nvidia-superpod-ddn-a3i-ai400-appliance-with-the-exa5-filesystem/

Do you want access to this instance to debug?

The download button is revealed after the form is completed on https://www.ddn.com/download/nvidia-superpod-ddn-a3i-ai400-appliance-with-the-exa5-filesystem/.

We wish to preserve that functionality and NOT have the default download buttons appear like they do here – https://devanntest.wpengine.com/download/nvidia-superpod-ddn-a3i-ai400-appliance-with-the-exa5-filesystem/

Apologies – I accidentally rolled the test site back. Here’s the test version on 5.3.3 https://devanntest.wpengine.com/download/nvidia-superpod-ddn-a3i-ai400-appliance-with-the-exa5-filesystem/ and the 5.0.5 version https://www.ddn.com/download/nvidia-superpod-ddn-a3i-ai400-appliance-with-the-exa5-filesystem/

Any updates to this ticket or a location where I can add screenshots?

So the license is valid on ddn.com but not tintri.com – can you please look at this?

How do I know what plan I’ve subscribed to? https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases/order/5a57fc22299da/

Correct – I only seem to have one license key.

Hi Shahriar –

I downloaded and installed 4.9.8 which showed up in the error log as:

[Wed Jun 26 20:07:22.034727 2019] [php7:notice] [pid 8232] [client 4.7.92.118:38352] WordPress database error Duplicate column name ‘request_status’ for query ALTER TABLE wp_ahm_emails ADD request_status INT(1) NOT NULL /* From [devanntest.wpengine.com/wp-admin/plugins.php?action=activate&plugin=download-manager%2Fdownload-manager.php&_wpnonce=44de43ac4c] in [/nas/content/live/devanntest/wp-content/plugins/download-manager/download-manager.php:169] */ made by activate_plugin, do_action(‘activate_download-manager/download-manager.php’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WPDM\\WordPressDownloadManager->Install, referer: https://devanntest.wpengine.com/wp-admin/update.php?action=upload-plugin

Should I set you up with an admin account on my dev instance for further troubleshooting?

Ann Zerega