Heidi

It has been fixed. I was in the Siteground Optimizer plugin for something else and disabled the lazy loading media option as I do not need it. Now the PDF displays works fine on all packages. I tested enabling/disabling that option again and sure enough, that’s the conflict. I have no idea whether the conflict stems from Siteground’s plugin or WPDM’s compatibility with that plugin, but it seems to be resolved now.

I am not going to ask my client to reorder potentially dozens of files.

I have a child theme installed so I can edit the core files. Which file should be edited and how?

Also, this seems to be related to the PDF Viewer plugin that I purchased since the package I uploaded before installing that extension uploaded all files in the correct order. But anything uploaded since installing it has uploaded in reverse numerical order.

Was the screencast not helpful?

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I just remembered that the Multi-PDF Viewer page template is one I created based off the Single Column with Doc Preview page template.

However, I am also getting the same error with the unedited Single Column with Doc preview page template, so I know that the error is not due to the cloning and editing of that page template.

@yvonne
Thank you, I tried that, it did not work for me.

I am already using a theme. Do you have another suggestion?

Most of my packages do not have 30 or more files.

What would I need to edit in the search.php file in order to enable searching of files within WPDM packages from the main search form?

While the PDFs are displaying now when the Allow access setting is set to all visitors, there’s a catch – the PDF does not always display on the first page load. Sometimes it does and sometimes, it takes a page refresh for it to load. The client will not accept this. Do you know what might be going on?

Does the “All visitors” refer to any role that is actually logged in? Or does it refer to just anyone trying to access the site,

All content on our site is restricted to only those who are logged in and it needs to stay that way.

I did test this – I set the package to “All visitors” as per the setting you included above. Then I logged out and viewed the site’s home page as a logged out visitor. Normal behaviour is that the logged out visitor would only see the login form until they logged in – no content at all. With the new package setting, this still seems to be the case, which is great. But I just want to confirm that if I set the “Allow Access” setting to “”All visitors”, that there is no OTHER way that a non-logged in viewer can access the content, like maybe a method I’m not aware of?

• This reply was modified 4 years, 3 months ago by Heidi.

i just tested with another PDF doc. I was able to view the PDF in the viewer the first time accessing the page. If I leave the page and return, I can no longer view the doc. The doc info is all there and I can successfully download the PDF, but I cannot view it in the viewer panel after the first page visit.

I have purged the cache and confirmed the issue with someone at a different location using a different network.

Please I need to work this out for the client asap.

The file does exist. It’s in a directory on our website’s server with other files that are accessible and readable on our website. I also checked the permissions of the file itself on the server and it is publicly readable (numeric value: 644 – should that be higher?).

Those solutions you linked to seem to apply to shared folders such as OneDrive or Office 365 which is not our situation.

Is there something else I can try? I have tried with other Excel files and none display so I know it’s not just the one file.

I just updated to 6.0.8 but there doesn’t seem to be a fix for this issue?

I just realized the same preview issue is happening with the Excel file I have uploaded using the Single Column with DOc Preview page template: the preview area is displaying an error but the file downloads just fine.

Thank you.

It’s OK, I have it worked out now. Thank you for your help.

Thank you for all that information. I have set up a gallery similar to your link here. But how do I access the code for those gallery thumbnails? I would like to center the download link in the panel.

Thank you for the suggestion but I can’t seem to make it work. This shortcode seems to work only for categories or all packages that have already been added to the site. I need a tree-view layout for the package upload itself. In other words, my package is a folder that contains multiple folders and I need my users to be able to browse through those folders on the front end.

If this is indeed possible with the extended shortcode plugin, please direct me how to do this as the plugin instructions you linked to above don’t seem to cover this.

What would be the steps in the Pro version (I have it now)? When I use the Gallery template, only the filename displays not a thumbnail of the image. Same on the single package post.