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Thomas Kilga

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Feb 20, 2024 at 10:04 am in reply to: Adjust credit card details retroactively – #193195

Thomas Kilga
Participant

If we will have problems in December, I will let you know.

Thank you very much for your assistance.

Best regards

Feb 20, 2024 at 8:42 am in reply to: Adjust credit card details retroactively – #193192

Thomas Kilga
Participant

Thank you for your response. I just wanted to clarify: Is it currently not possible to input credit card information? Will this only be possible once the plugin expires in December 2024? If that’s the case, it doesn’t seem like the most ideal solution for us as customers.

Could you kindly confirm whether the credit card details and email address of our external developer have been removed from our account?

Thank you very much for your assistance.

Best regards

Feb 19, 2024 at 9:33 am in reply to: Adjust credit card details retroactively – #193173

Thomas Kilga
Participant

Actually I can’t find where I can insert Credit Data information.

If I activate the auto renew now, can I insert the new credit card information or does it insert the old Credit-card Information automatically?

I would like to get it done and not have to wait until December, if this is possible.

Activate Auto Renew

Thank you and regards

Feb 19, 2024 at 8:32 am in reply to: Adjust credit card details retroactively – #193170

Thomas Kilga
Participant
This reply has been marked as private.
Feb 19, 2024 at 7:21 am in reply to: Adjust credit card details retroactively – #193167

Thomas Kilga
Participant

Hi Nayeem

There is a Problem with the link.
It says:

There is a problem with your account.
You must contact W3 Eden, Inc. to resolve any issues with your subscription or account.

What should we do now?

Thank you and regards

Feb 14, 2024 at 9:43 am in reply to: Adjust credit card details retroactively – #193103

Thomas Kilga
Participant

Hi Nayeem

Thanks for your reply.

Our Order IDs:
Order ID# WPDM61C1AD61B9CE1
Order ID# WPDM61BB06310A33C

I will receive the new credit card information next week. Will the link still be valid until then?
Could you please tell us why the “Update Card” function in the profile wasn’t working?

Thank you very much and best regards.

Andrea

Viewing 6 posts - 1 through 6 (of 6 total)