Dear Shahriar,
We are a Company located in Greece with a very stricly tax laws. We have our pilot website for supporting ticket and download center in state of pending since May of 2019. We choosed your plugin as we thought was the best solution even if it was 3 to 5 times more expensive than others, as we belevied that was completed. Unfortunatly we constantly have the same issues with the tax percentance missing at the invoice after every update you launch. You informed as that this will be fixed in the next release, but that it is not enough, we can not check evey time if the invoices are correct. If a user get an invoice with 0% tax our company will have serious problems. That can lead to fines more than 10.000€ for each invoice or even to Company’s closure instantly and tax audit since Company’s formation.
The Board and CEO of company would like to known if you are able and responsible to fully commit that if this happen when the website become available to all of our clients your company W3 Eden Inc will take all the responsibility and the legal penalties provided for by the Greek law.
Best Regards,
Spyros Kalikas,
Websoft SA
