Wax

Hi – will do
Regards

Hi
Thanks for explaining. I didn’t realize that just the page slug is enough and no shortcode is needed on the page. Is there a way to affect the styling/template of the listing – I note that yours looks quite different from mine? ie. parameters to display, number of columns, colours etc.
Regards

OK – just tried it out and it seems to working.
Thank you for fixing it so quickly!

I have a few other more minor import related queries – should I start a new thread or carry on here?

Hi – I look forward to a solution ASAP please as the project has stalled until this bug is fixed.
Thanks

Hi,

I was trying to edit it and it just disappeared!

In any case, what I tried to say was that I did understand your work-around but we have thousands of files and hundreds with an & in the file path so it would take a lot of time to do it manually.

The problem appears to be due to encoding the & character into it’s HTML version (&) before it is stored as a in the DB (meta_key __wpdm_files). This is of course good for file titles etc. but definitely not for file paths!

We are under time pressure so it would be really helpful if someone at your end would give me a pointer as to where the conversion takes place… I did have a quick look and ImportExport.php and wpdm-functions.php but with my, shall we say, intermediate PHP skills, some help would speed it up and would be appreciated.

Please would you get back to me ASAP with a workable solution.

Thanks

• This reply was modified 2 years, 10 months ago by Wax.

Hi,

You say: “However, in the meanwhile, you can bulk update your packages with any plugin or tool.”
What do you mean? Is there an alternative tool/plugin that would allow for the initial import? Can you suggest one?

I have now also found that if there is an ampersand (&) anywhere in the file path (not just the filename) the same problem happens.

Please note that the main reason we paid for the Pro version was the import function so would like a solution to the problem now, not some time in the unknown future. I am happy to edit the code until there is an official update so would you please forward it to you developers asap and get back to me with a solution to this bug.

Thanks

Hi Nayeem,

I’m not sure what you mean and whether you read my previous message … did you try to duplicate the error?

As I mentioned, if I change the ampersand to the word ‘and’ in the file name and in the CSV file, then it works fine.

All the other files in the same location work fine as well. Only files containing an ampersand character (&) produce the error.

Here are the steps to reproduce the error:
1. Upload the file (via FTP) of the same name to the same directory structure as shown in the CSV file
2. Import the CSV file
3. Try to download the file – should say ‘Sorry! File not found!’
4. Now edit the created package and re-attach the same file using ‘add from server’
5. Delete the original attached file and save/update the package
6. Now, download should work…

Would you please confirm that you have tried these steps and you don’t get this error.

Regards

• This reply was modified 2 years, 10 months ago by Wax.

So emailing seems not to have worked – please advise how to attach the file here

PS. what is the best way to attach screengrabs here?

I think I may have not explained properly. I have read the Bulk Import documentation. I was asking about if it is possible to import a category structure which preserves the relationships between the categories. Eg. when a category has a parent folder?

I need to create a complicated hierarchy with many different branches and folders and it would be so much easier and quicker if there was a way of importing this structure somehow.

The CSV import does create the categories if they don’t exist already but I haven’t found a way to import a ‘category tree’.

How can this be achieved?