Forum Replies Created
Can you please provide a support email where I can send you the screenshot? I’m unable to attach the screenshot here.
Applied your proposed solution but did not work.
I have followed the tutorial but it does not resolve the issue I think this is not about the download limit exceeding. Because it is showing ‘Limit Over’ message, not ‘Download Limit Exceeded’.
I’m sorry, but unfortunately, we won’t be able to share the credentials here. Please join the Zoom meeting to resolve this issue.
There is no option like Packages, and in the Settings tab, there is no option to set the Download Limit either.
Sure, please find below the relevant URL. Screenshots are not getting attached to this chat.
https://www.secp.gov.pk/downloads22/
Dear Download Manager Support Team,
Hope you are doing well,
I wanted to bring to your attention an ongoing issue that has persisted since the upgrade to Download Manager v6.3, as previously communicated in our earlier correspondence; furthermore, in answer to your query, The documents attached remain present and accessible in the backend.
Furthermore, I would appreciate it if you could provide clarification regarding the term “related packages” to ensure a comprehensive understanding of your response.
Please Note: that this issue is unique to the new version; it does not occur with earlier versions. We have attempted to address it by reverting to previous versions, and doing so has resolved the problem. This strongly suggests that the issue is indeed linked to the new release (v6.3).
Prompt attention and solution on this matter would be greatly appreciated, as it impacts our Users.
Thank you for your assistance and understanding.
Regards
Dear Download Manager Support Team,
Hope you are doing Good,
Any update on the reported issue, you are requested to please expedite the resolution process; as the issue has disrupted the service causing problems for our users.
Dear Nayeem Riddhi:
Hope you are doing Good,
Sorry unfortunately as per our internal governance policy we can not share the admin console details, is there any other option.
We can arrange a zoom session were we share the screen and our technical team member can assist and support while you diagnose the root cause of the problem being faced.
Regards
Dear Nayeem Riddhi:
Hope you are doing Good,
Sorry unfortunately as per our internal governance policy we can not share the admin console details, is there any other option.
We can arrange a zoom session were we share the screen and our technical team member can assist and support while you diagnose the root cause of the problem being faced.
Regards
Can you please tell me in which file this anchor tag ‘<a/>’ of the download link forms??
Please find the URL here: https://www.secp.gov.pk/data-and-statistics/corporates/
Here, the download manager is working fine as it is using the previous version of the download manager, we have upgraded the version of WPDM on our staging site which cannot be accessed externally but as I explained above the difference between the download links of the two is causing the issue.
Sorry, we can’t provide admin login details to you as explained in multiple threads earlier.
Dear Download Manager Team,
You’re being requested again to join us in the Zoom session to solve the problem with this Plugin. We are the subscribers of this plugin and expect proper support from your Team on this crucial issue but we are not getting a satisfactory response from your side which is leading to a rethink of our subscription renewal of this plugin.
Regards.
We are performing the upgrading activity on our test machine which is not accessible outside the organization.
An arrangement for the Zoom Session would help in that I can show your team where the issue is.
Please continue on Email and provide me the email address of the support group.
Please continue on Email and provide me the email address of the support group.
we have not set any other directory for the files, if WPDM has anything to store files other than the download-manager-files folder then let us know.
This issue pertains to the upgrade activity of the plugin as the same files are accessible with the previous version of the plugin but after the upgrade activity, this plugin is unable to find various files and shows a ‘File Not Found’ Error message.
This is not a satisfactory response for dealing with this issue. First, theme change is never a good thing in the case of a fully fledge customized WordPress theme, as well as disabling the plugins is also not an appropriate option. And we are APEX Regulators, our website needs a quick fix for this issue as this cannot be tolerated any longer.
Please provide me with the email of the support team so that this issue could get resolved as soon as possible. otherwise, we will reconsider our subscription renewal of this plugin from this year and onwards.
Regards.
Where the files can be saved other than download-manager-files??
As told earlier in another related thread of Missing Packages, this is not possible in any case to give any login credentials. I think you should provide some legit solution to this issue as I can see a lot of other users are also facing the same. Kindly share the email address of the support forum so that this matter may be taken up on emails for necessary actions.
This issue can cause serious troubles which cannot be tolerated any longer, why the simple version upgrade affected the main functionality?
Miscellaneous types of document are present on the website from which many have gone missing most of them are PDFs as far as we have encountered.
I cannot understand the need to ask for credentials for a website. Kindly provide us with a permanent solution to this problem as we have been using this plugin for so long. Still, now I can see other users are also facing the same issue and this can become a sensitive issue for our website which cannot be tolerated. If the problem persists, then sadly we would have to look for some alternatives.
I am hoping to hear back from your Team and have some liable solution.
Thanks & Regards.
sorry but that’s not possible.
Previously 5.0.8 was installed and updated to 6.2.2
But just after upgrading my files got missing. What can be the root cause for this?