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untitledtm

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May 22, 2024 at 10:22 am in reply to: “Allow Access:” not saving #195715

untitledtm
Member

We haven’t and we cant really, as its a business critical system for a very large company so it needs to be working all the time and look right. Are you not able to see the problem as why it has suddenly stopped working as its worked for years until recently?

May 21, 2024 at 12:02 pm in reply to: “Allow Access:” not saving #195677

untitledtm
Member
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Aug 11, 2021 at 12:55 pm in reply to: “Loading” message hangs #159608

untitledtm
Member

It feels like you aren’t looking into the admin of the site, as that plugin is already there. However, so as not to debate it, I have done what you asked which is download the plugin and install it. I was given the screen to say “This plugin is already installed.” it said that the exact same version was already there but I opted to overwrite with the version you sent. Still not working!
Are you logged into the site and seeing the backend?

Aug 11, 2021 at 12:43 pm in reply to: “Loading” message hangs #159603

untitledtm
Member

So what needs to be done next as its still not working?

Aug 11, 2021 at 12:23 pm in reply to: “Loading” message hangs #159600

untitledtm
Member

Not sure what you are suggesting in buying another addon. The system has worked fine for years, why do we need to buy something new now? We already have the Archive addon installed (I have a screen shot of it installed but cant upload it in this chat). Have you logged into the site to see what we have?

Aug 11, 2021 at 11:58 am in reply to: “Loading” message hangs #159596

untitledtm
Member

We have a problem yet again…the page loaded but files were not showing and there was a message “select a category”. We noticed there was an update available for the Archive Manager addon to 1.9.7 which we updated and now we just get a message on the page of the shortcode [wpdm_archive_compact items_per_page=”8″ template=”bunzlcatering” cols=1 colspad=1 colsphone=1 order_by=”post_title” order=”asc”]

Aug 4, 2021 at 8:47 am in reply to: “Loading” message hangs #159073

untitledtm
Member

Great, thank you Shahjada. What was the issue?

Aug 3, 2021 at 12:56 pm in reply to: “Loading” message hangs #158998

untitledtm
Member
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Jul 13, 2021 at 12:23 pm in reply to: Archive page “Loading” message hangs #157258

untitledtm
Member

We very very much appreciate that, thank you.
Can I ask, going forward do we do the updates via the core WordPress updates, or your Settings Updates section, or does it have to be done manually?
Thank you again.
Regards
James

Jul 13, 2021 at 10:32 am in reply to: Archive page “Loading” message hangs #157245

untitledtm
Member

Sorry to push, but as we use the system for our client, that is a huge international company, to allow there customers to download health and safety data for chemicals, its being used as a business critical system. Do you have some time scales for the plugin to be updated/fixed so I can update the client please? Also can you think of any work arounds that would allow users to access the data sheets?
Regards
James

Jul 12, 2021 at 4:25 pm in reply to: Archive page “Loading” message hangs #157170

untitledtm
Member

Hi,
I had presumed that the “updates” section under the settings page would ensure the plugins were up to date. I had previously selected the “check for updates” button and both came back with a tick box and “updated” next to them. I have now manually updated both packages we have have purchased and it now shows WPDM Default Values ( wpdm-default-values.zip ) has gone from 1.7.0 to 1.9.7. However even though I have uploaded the latest version the WordPress Download Manager Special Pack ( wpdm-archive-page.zip )remains on 2.9.3.
Unfortunately even though there has been an update the message “loading” doesn’t not change and therefore the problem still exists.
Regards
James

Jul 12, 2021 at 10:54 am in reply to: Archive page “Loading” message hangs #157120

untitledtm
Member

Hi Humayon,
I was wondering if you had chance to look at the problem as we are getting pressure from our client?
Regards
James

Jul 9, 2021 at 10:49 am in reply to: Archive page “Loading” message hangs #156933

untitledtm
Member
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Viewing 13 posts - 1 through 13 (of 13 total)