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Phil Chandler

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Oct 25, 2024 at 7:20 am in reply to: Spinning wheel in Firefox or Safari – can’t download #200684

Phil Chandler
Participant

Yes you are correct, switching to the Twenty-Twenty-Four theme now works. What do you suggest?

Oct 21, 2024 at 4:08 pm in reply to: Spinning wheel in Firefox or Safari – can’t download #200572

Phil Chandler
Participant

Yes, please do. If you are able to do this outside of business hours (9am to 5pm UK time) that would be much appreciated.

Oct 21, 2024 at 2:01 pm in reply to: Spinning wheel in Firefox or Safari – can’t download #200567

Phil Chandler
Participant
This reply has been marked as private.
Oct 20, 2024 at 7:02 am in reply to: Spinning wheel in Firefox or Safari – can’t download #200541

Phil Chandler
Participant

Hello,

Still getting the same problem I’m afraid. We have tried turning plugins, etc., on and off.

Is it possible to roll back to an earlier version of Download Manager?

Phil

Oct 17, 2024 at 3:12 pm in reply to: Spinning wheel in Firefox or Safari – can’t download #200498

Phil Chandler
Participant
This reply has been marked as private.
Oct 17, 2024 at 8:18 am in reply to: Spinning wheel in Firefox or Safari – can’t download #200489

Phil Chandler
Participant

Hello,

Selecting ‘Disable Bootstrap JS’ has no effect – still get the spinning wheel.
Selecting ‘Disable Bootstrap CSS’ breaks the styling – still get the spinning wheel.
Selecting ‘Disable Font Awesome’ has no effect – still get the spinning wheel.
Selecting ‘Disable Front CSS’ also breaks the styling and bypasses the form lock so it’s not possible to download.

Phil

Oct 16, 2024 at 3:56 pm in reply to: Spinning wheel in Firefox or Safari – can’t download #200479

Phil Chandler
Participant

It’s any package with the Form Lock.

Oct 16, 2024 at 3:12 pm in reply to: Spinning wheel in Firefox or Safari – can’t download #200475

Phil Chandler
Participant

Thank you for checking. After filling in the form, it’s still displaying the spinning wheel for me and the download button is not appearing.

Sep 3, 2024 at 12:54 pm in reply to: Downloads with Form lock not working in Google Chrome #198580

Phil Chandler
Participant

Sorry for the slow reply – we do not want to use different forms so have added the fix suggested by Genestial which seems to work well.

Thank you so much for your help.

Aug 5, 2024 at 5:23 am in reply to: Downloads with Form lock not working in Google Chrome #197654

Phil Chandler
Participant

We’re using Contact Form 7 and don’t want to move away from this.

Aug 4, 2024 at 9:41 am in reply to: Downloads with Form lock not working in Google Chrome #197644

Phil Chandler
Participant

Hello,

Browser and site caches have been cleared. Still happening in Chrome I’m afraid.

Phil

Aug 4, 2024 at 5:34 am in reply to: Downloads with Form lock not working in Google Chrome #197642

Phil Chandler
Participant

Hello,

No, it is not working correctly. Please see screen recording on link below:

As I’ve mentioned several times, the button does not appear.

Please can you kindly look at resolving this for us.

Phil

Aug 3, 2024 at 7:54 am in reply to: Downloads with Form lock not working in Google Chrome #197630

Phil Chandler
Participant

Hello,

The Form Lock plugin is on there and has been updated to the latest version, along with the download manager plugin.

Still getting same error and download button not appearing in Chrome.

Aug 3, 2024 at 5:51 am in reply to: Downloads with Form lock not working in Google Chrome #197628

Phil Chandler
Participant

Hello,

Updating form lock plugin seems to remove it from the site completely. The Form Lock option no longer appears in ‘lock options’.

Phil

Jul 26, 2024 at 7:22 am in reply to: Downloads with Form lock not working in Google Chrome #197387

Phil Chandler
Participant

It is any of the packages on this page: https://www.dales-eaves.co.uk/eaves-detailing/

Within WordPress, this applies to all downloads EXCEPT the following categories: certifications, literature.

Phil

Jul 25, 2024 at 4:08 pm in reply to: Downloads with Form lock not working in Google Chrome #197369

Phil Chandler
Participant

After filling in the form and clicking the Submit details button, the button to download does not appear, instead this appears:

Thank you. Use the button below to download.<hr style=’margin: 10px 0’/><i class=’fa fa-downlaod’></i> Download

Jul 25, 2024 at 3:58 pm in reply to: Downloads with Form lock not working in Google Chrome #197367

Phil Chandler
Participant

Hello, thanks for checking.

Unfortunately, on this page: https://www.dales-eaves.co.uk/eaves-detailing/

After filling in the form the download button still does not show.

Phil

Jul 25, 2024 at 3:20 pm in reply to: Downloads with Form lock not working in Google Chrome #197363

Phil Chandler
Participant
This reply has been marked as private.
Jul 25, 2024 at 7:17 am in reply to: Downloads with Form lock not working in Google Chrome #197356

Phil Chandler
Participant
This reply has been marked as private.
Jun 11, 2021 at 1:41 pm in reply to: Form lock button and deleting downloads #155119

Phil Chandler
Participant

Done.

Jun 11, 2021 at 1:35 pm in reply to: Form lock button and deleting downloads #155117

Phil Chandler
Participant

Hello,

Thank you very much for looking at this. Works perfectly and much appreciated!

Phil

Jun 9, 2021 at 11:15 am in reply to: Form lock button and deleting downloads #155034

Phil Chandler
Participant

Hello,

I am not sure what you are trying to tell or show me with your link – https://wpdmpro.w3eden.com/download/wpdm-form-lock-test/

The plugin worked perfectly until recent updates to WordPress, WPDM and Form Lock plugins. Changing to Twenty Twenty-One theme still gave the same error. This implies that the issue is with the Form Lock. Please can you kindly check again.

I noticed on the WPDM forum that another user ‘Rowan Griffiths’ was getting the same error message as us (May 4th 2021). Was that issue resolved?

Many thanks,

Phil

Jun 7, 2021 at 9:44 am in reply to: Form lock button and deleting downloads #154940

Phil Chandler
Participant

Hello,

We can now delete downloads – thank you very much for looking at that.

The Form Lock still doesn’t work even after switching themes to the basic ‘Twenty Twenty-One’ and deactivating all other plugins (except Contact Form 7 which we use for forms).

The same error message still shows. The Form Lock worked perfectly, possibly before the WordPress 5.7.2 update.

Thanks,

Phil

Error message in Twenty Twenty-One theme and all plugins deactivated.

Jun 4, 2021 at 7:23 am in reply to: Form lock button and deleting downloads #154862

Phil Chandler
Participant
This reply has been marked as private.
Jun 3, 2021 at 11:42 am in reply to: Form lock button and deleting downloads #154807

Phil Chandler
Participant

Hello

Do you have an email address we can use please?

(The site security sends a code to this)

Phil

Viewing 25 posts - 1 through 25 (of 33 total)
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