Forum Replies Created
Tahasin, I’m really at a loss — I simply don’t understand what I’m doing wrong.
Whenever I change only the description via WP All Export or Any Import, it always creates a new product, deletes the one I actually want to update, and then also removes the category and the tags…
And with WPDM, I’m also getting the same error you saw in the video.
Could you maybe record a detailed video showing exactly how you export and import, so I can see what I’m doing incorrectly?
Alternatively, could we perhaps have a short meeting so you can see what I’m doing wrong?
I truly don’t understand it.
Let me try it again, I am afrait I may found a Problem here. My Excel always uses a different seperator when saving
Hi Thahasin, but isn’t that exactly what is not working? When I import only ID + Description? Than it kind of loses all Categorys / Tags, like we discussed before? Or what am I missig here?
Hello Tahasin,
I have the feeling that we’ve drifted away from the actual problem.
Can I now export all or some downloads (including the description) and import all or some downloads?
And how exactly does this need to be done?
Do I have to export everything with WP All Export and then import it with WPDM? Including the description?
Sorry, I’m completely confused at this point.
Good morning Tahasin,
yes, I was aware that there are no tags in that import. Just as dozens of other pieces of information like the description etc. were also intentionally not exported by me and also intentionally not imported, because I only wanted to change the icons. I only exported the ID, name and category so that I can be sure which icon belongs to which product later.
So it was actually my intention to import only a part of the data. Or does that not work with the plugin? And would that even work with your plugin at all? I was basing this on WooCommerce, where this is possible.
So here is the update: during the import via WPDM, the icon is changed correctly, but it also removes the tags.
Hello Tahasin, now I’m actually a bit confused. Because that is exactly the crux of the matter. If everything worked with the standard scope of WPDM, then I wouldn’t need All Export / Any Import at all. Or do you just want to make sure that the error isn’t caused somewhere else?
Wait a moment, I’ll try it now.
Yes I made a video about it, because it did not work on my end.
Do you had the time to watch my video?
Hi Tahasin, I will check them asap and get back to you
These were the items I exported and imported:
ID
Title
_wpml_import_language_code
_wpml_import_source_language_code
_wpml_import_translation_group
Categories
__wpdm_icon
Hello Tahasin,
I just performed another test import and got the same result.
I only wanted to select this icon: https://jaeger-handling.com/wp-content/uploads/2025/12/CAD_STP_270x270px.jpg
as the new icon, so I didn’t change anything except the link — but after the import, the categories and tags were gone again, and the icon link field was empty.
Hello Tahasin, first of all, thank you very much for your support. Things are really on fire here right now, and my boss is putting enormous pressure on me. I honestly feel like I’m about to have a heart attack.
So, this is what I did:
I tried importing everything only partially — meaning I exported just the ID, the category, and the icon link. Then I adjusted the category and added a different icon link. When I imported it again, it removed all categories and all tags. The rest seemed to be fine, I think, but it still didn’t update the icons.
And I simply don’t understand what I did wrong. Export works perfectly, but the import doesn’t.
Hello Tahasin,
I am currently trying to get WP All Export and WP All Import running, because of course we need not only an export but also an import. At first everything seemed fine, but during the first import attempt it removed the category of the downloads as well as the tags, and it also didn’t change what I intended to change (the icon).
Could you please support us here so that we can at least get this part working? The pressure on our side is enormous.