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Robert Pechey

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Viewing 20 posts - 1 through 20 (of 20 total)
Sep 3, 2020 at 8:28 am in reply to: Downloads… not downloading #135686

Robert Pechey
Participant

Please update me, I haven’t seen anyone log in or anything.

Thank you

Sep 1, 2020 at 11:46 am in reply to: Downloads… not downloading #135476

Robert Pechey
Participant
This reply has been marked as private.
Jul 7, 2020 at 11:37 am in reply to: Email not pulling through on Email lock #132321

Robert Pechey
Participant

I have updated via the link, but this has not fixed the issue described.

Jul 6, 2020 at 10:27 am in reply to: Email not pulling through on Email lock #132273

Robert Pechey
Participant

Before this morning I was using Version 5.0.95 but I have now updated to the latest version.

since the update, the issue is still there.

Jun 29, 2020 at 8:07 am in reply to: Email not pulling through on Email lock #131754

Robert Pechey
Participant

Hello,

Can you please provide an update on this? We really need a fix for this as it’s costing us quite a lot of opportunity and obviously we’ve paid for this plugin + add ons.

Thank you

Jun 25, 2020 at 9:52 am in reply to: Email not pulling through on Email lock #131508

Robert Pechey
Participant

Hey, did you manage to find a fix for this?

Jun 18, 2020 at 3:09 pm in reply to: Email not pulling through on Email lock #130998

Robert Pechey
Participant

Thank you ๐Ÿ™‚

Jun 18, 2020 at 1:27 pm in reply to: Email not pulling through on Email lock #130987

Robert Pechey
Participant

Robert.pechey@thermosphere.com is not the email address you entered? – you entered your own in the email field. – this is also not tested in incognito mode, where no email address pulls through at all.

Sorry to be a pain!

Jun 18, 2020 at 11:02 am in reply to: Email not pulling through on Email lock #130937

Robert Pechey
Participant

if you go to the page in an incognito tab and download something (so basically any new user on the site) it does not send through though.

so this isn’t working for our customers. Please try that?

Jun 18, 2020 at 10:17 am in reply to: Email not pulling through on Email lock #130930

Robert Pechey
Participant

Sure, this is the notification email we receive: https://snipboard.io/Favu9o.jpg

It does not have the downloader’s email, just their file and IP address.

Jun 17, 2020 at 11:17 am in reply to: Email not pulling through on Email lock #130830

Robert Pechey
Participant
This reply has been marked as private.
Jun 11, 2020 at 2:44 pm in reply to: Download was expired on June 9, 2020 01:37 PM #130363

Robert Pechey
Participant

I’ve sorted this now. Thank you for your time

Jun 11, 2020 at 10:21 am in reply to: Download was expired on June 9, 2020 01:37 PM #130332

Robert Pechey
Participant

https://snipboard.io/cF3s7k.jpg

It is in the code, but perhaps not in the right place?

That would be great if you could please?

Jun 11, 2020 at 9:26 am in reply to: Download was expired on June 9, 2020 01:37 PM #130325

Robert Pechey
Participant

what do you mean? Sorry, I asked if you know of a way to do this?

Jun 11, 2020 at 9:18 am in reply to: Download was expired on June 9, 2020 01:37 PM #130323

Robert Pechey
Participant

i used the button class: “wpdm-download-link wpdm-download-locked” and use the custom attribute “data-package=XXXXX”

Jun 11, 2020 at 8:58 am in reply to: Download was expired on June 9, 2020 01:37 PM #130320

Robert Pechey
Participant

I have realised that this is working however I don’t want the whole download page and only the button itself so I can add it as a button on a page in elementor (as part of a technical downloads page https://www.thermosphere.com/downloads/). I have tried copying the button class and then used a custom attribute but it is not working. – are you able to advise please?

Jun 11, 2020 at 8:47 am in reply to: Download was expired on June 9, 2020 01:37 PM #130319

Robert Pechey
Participant

Did you get a chance to look please?

Jun 10, 2020 at 9:03 am in reply to: Download was expired on June 9, 2020 01:37 PM #130239

Robert Pechey
Participant
This reply has been marked as private.
Jun 10, 2020 at 9:01 am in reply to: Download was expired on June 9, 2020 01:37 PM #130238

Robert Pechey
Participant

Hi,

I have tested again today and its just updated the expired message to today.

Jun 9, 2020 at 3:50 pm in reply to: Download was expired on June 9, 2020 01:37 PM #130196

Robert Pechey
Participant

Hello,

It was blank, I have now filled it in and set the future date for 3 year time, cleared my cache but it is still happening.

Thanks

Viewing 20 posts - 1 through 20 (of 20 total)