Andrew Henry

And what is the instructions on how to update the plugin, do I just upload and install and it will overwrite the plugin or do i need to unistall the current one first and then upload the latest version?

Has the update been made now so we can send html links on replies?

I am now receiving reply emails but when they come from a subscriber it is showing that it has come from the site admin email which is digitalbranddesign.co.uk please can you fix this ASAp as it should come from a Noreplythehoxtontrend.com email address. Why does your plugin never work properly, please can you tell me why?!! I have spent so much time going back and forth with you guys and now I am extremely annoyed. I need you to fix all my problems with this plugin immediately!!!

1. Sending links is our number one reason why we have chosen to use this plugin, our whole business relies on links being sent out. When will this be fixed as this is a key component for us.

2. Yes this seems to be working now

3. Still does not work, I have tried this again several times, please fix

4. Massive issue for us just like the link issue. We need to be able to sign one email as Admin and this can’t be mine because I am the Director and I don’t want everyone have access to my login details, they have not been given full access to wordpress, so we need to be able to change it from my email address which is andrewi@thehoxtontrend.com

Please get back to me asap with fixes, thanks

Hi Shahjada, there are numerous issues we have come across now.

1) Can’t send a link when replying to someone from both admin and subscriber area, it just comes up as normal text and no option to send as a link
2) Can’t attach file when replying to someone, the attach button doesn’t work in reply only works in compose
3) We only get an email notification when a subscribers composes a message for the first time, I don’t get any email notifications when a subscriber replies to my message
3) Attachment doesn’t work in Safari on both mobile and desktop
4) The only person who can reply from admin to subscribers is this email user andrewi@thehoxtontrend.com how do we change the admin email for this private message plugin as we will have multiple admin users replying to subscribers

Please let us know asap when these issues will be fixed.

We have downloaded and updated the plugin. When we ask for password reset now we do get a link on the email but it does not work, doesn’t do anything when clicked.

Ok but where we send it to you? Do you have an email for us to send it?

IT DOESN’T WORK CAN YOU NOT SEE!!! TRY AND REPLY FROM OUR BACKEND. TYPE IN TEST AS AN ADMIN AND SEE IF YOU CAN REPLY FROM OUR BACKEND USING THE LIVE CHAT. DO IT NOW, IF YOU CAN’T HELP LET ME SPEAK TO YOUR MANAGER, YOU GUYS ARE STEALING PEOPLE’S MONEY, THE PLIGIN HAS SO MANY ISSUES

Yes as you can see we are missing the part where you reply, there is no where for us to reply. Pmease fix ASAP!

Ok Custimisation but this is your plugin and also the example is showed you is what you currently have.

We just want to be able to reply to the live chat, it’s very simple why don’t you understand this!!!!!

Yes this is what we need, at the moment we can see the same backend but we can’t reply there is no where for us to reply. so please can you give us the same experience as the backend you attached