taracox

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Viewing 23 posts - 26 through 48 (of 48 total)

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Oct 6, 2017 at 5:27 pm in reply to: file-not-found.txt error after update – URGENT all links broken #64222

Member

@Ravenswood
I always download the last version I have before updating, just in case.

I did attempt to follow the instructions that @Shafayet suggested in the multisite setup; however, this actually does not work: creating new folders for the files to live in inside each /site folder caused the main /download-manager-files folder to break.
We also cannot duplicate out the original folder with all downloadable items in it: it was over 3,000 files across 40 sites!

Our subsites didn’t work at all, by the way. Only our main site, which was drawing from the already in place /download-manager-files/ folder that sits outside of /sites folder.

Oct 6, 2017 at 4:02 pm in reply to: file-not-found.txt error after update – URGENT all links broken #64218

Member

We also have this issue after updating to the latest version yesterday. Also working in a multisite environment. There were no instructions to do something different to make this version work with multisite, so please advise what to do to fix. We’ve been running the pro version of this plugin for several years on multisite and have never had to do anything different to update it.

THanks,

Oct 6, 2017 at 3:58 pm in reply to: file-not-found.txt problem #64215

Member

We also newly have this issue after updating to the latest version yesterday. Please advise.
We also run multisite, and I thought I saw some directions in someone else’s post on a new way you have to install for multisite… this is important to know, please advise what you’re suppose to do with that kind of set up.
Thank you.

Oct 5, 2017 at 10:23 pm in reply to: Cache folder: storing post images incorrectly #64195

Member

An update:
I did a clear cache in the settings of WPDM, and it cleaned out some of these images, although not all of them.

Additional details:
we run a multisite environment, and I noticed that there are images from across the network in that cache folder.

We also run an image optimizing plugin called Kraken.io

Not sure if any of that information is relevant, I’m just trying to figure out why the cache folder in WPDM has images in it at all.

Sep 29, 2017 at 7:13 pm in reply to: Disappearing plugin folder #63894

Member

4.7.1 is still causing the disappearing plugin issue. We just tested this update in our staging environment and it again makes the plugin folder disappear and exposes all of the plugin’s shortcodes on the site.

Does a manual update (via FTP) make the update work? Or should we wait until this is resolved (again)?

Jun 29, 2017 at 12:23 am in reply to: Urgnet-After update everything disappear. #59673

Member

Same problem here, the entire plugin is now gone and all the shortcodes used to display the download items are shown on the frontend since the plugin is gone. I tested it on a staging environment, so I’m fine waiting for the update.

Feb 27, 2017 at 9:30 pm in reply to: Developer level license key not working #54404

Member

The license key is still not working for us on a site we are building. It’s the same key though we have on other sites and it works fine on those sites. Please help.
Thanks!

May 9, 2016 at 10:52 pm in reply to: Download Manager Pro licensing issue with Multisite setup #44980

Member

Thanks for the response.
I’ve input the new license number into one of our sites and it says it works.
However, I went to update the license on the next site and it still gives me an invalid license error. Is there a specific way I need to set up the developer licensing to have it work correctly so a license can sit on each of our multi sites?

Please advise.

Thanks,
Tara

May 5, 2016 at 11:51 pm in reply to: Download Manager Pro licensing issue with Multisite setup #44836

Member

Hi Shahriar,
just checking back with you on getting our new license active. We have sites that are not working because we are waiting on this license fix.
Thank you.

May 4, 2016 at 4:42 pm in reply to: Download Manager Pro licensing issue with Multisite setup #44764

Member

This reply has been marked as private.

Apr 28, 2016 at 11:11 pm in reply to: Download Manager Pro licensing issue with Multisite setup #44562

Member

Hi Shahriar-
thanks for the link. Is the total between the upgrade fee and what I’ve already paid ($45) suppose to equal out to the Developer pricing of $210? If so, the total should be $165, not the $175 that’s showing on that link. Please advise.

Apr 15, 2016 at 3:45 pm in reply to: invalid license key #44000

Member

This reply has been marked as private.

Apr 15, 2016 at 3:43 pm in reply to: License key #43999

Member

I also have this issue but after upgrading the plugin to version 4.5.4. I’ve gone to my download area under my account and retrieved my license key and pasted it in and it’s giving me an invalid license key message.

Jan 15, 2016 at 7:36 pm in reply to: error.. #38812

Member

Hi Shahriar,
where can we get the patch when it’s ready? We have this error sitting on a live site on the homepage, so I want to make sure to get the update as soon as possible!
Thank you.

Jan 14, 2016 at 7:22 pm in reply to: Running multisite, need to upgrade my license #38744

Member

I’m eventually building out 35 subdomains to my network (all related in content, but different mapped sub-domains nonetheless). From what I understand on your pricing sheet, we need the developer license to activate in all sites/subsites. I thought this was needed because our sites are no longer accepting the license key from my original purchase. Perhaps it’s a different problem? Every site I attempt to apply the key to it says license invalid.

Jan 13, 2016 at 10:28 pm in reply to: error.. #38625

Member

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Jan 13, 2016 at 10:28 pm in reply to: error.. #38624

Member

Hi Shaon,
we also have a similar error on line 85 on our site after updating to the latest version:

Warning: array_shift() expects parameter 1 to be array, boolean given in /nas/content/live/vancouverps/wp-content/plugins/download-manager/libs/class.Package.php on line 85

Please advise how to fix.

Oct 8, 2015 at 6:20 pm in reply to: How do I upgrade to version 4.4.0 #34923

Member

You need to visit your account and download the 4.4 version. We use FTP to upload to the site (delete old plugin folder for WPDM first).

Sep 1, 2015 at 8:12 pm in reply to: Download Mgr Pro conflicting with other plugins #33509

Member

PS: this DID work to fix the drop down issue!

Sep 1, 2015 at 8:07 pm in reply to: Download Mgr Pro conflicting with other plugins #33508

Member

Disregard my last question on how (I missed your instruction in the post above. I disabled it. What functionality will we be missing (if any)? Thank you!

Sep 1, 2015 at 3:26 pm in reply to: Download Mgr Pro conflicting with other plugins #33496

Member

Please advise of the procedure to disable it and I will definitely give that a try. What functionality does that eliminate though without the bootstrap js running?

Feb 3, 2015 at 7:07 pm in reply to: 4.2 version of plugin conflicting with Avada mega menu dropdowns #25684

Member

Hello,
I spoke with our hosting to see if the server was indeed blocking the .js file; they actually informed me that
http://vancouverps.s…ad-manager/js/jquery.cookie.js is getting a 500 error because “download-manager” doesn’t exist on the server… However
“download-manager-3″http://vancouverps.s…-manager-3/js/jquery.cookie.js works. The plugin file name changed from download-manager to download-manager-3…

Is this an error in the update and can it be fixed?
Thanks!

Jan 28, 2015 at 6:16 pm in reply to: 4.2 version of plugin conflicting with Avada mega menu dropdowns #25444

Member

Hello, here is the URL. The issue is on any page we use the Download Manager short codes on… the drop down main navigation menu does not work.

http://vancouverps.staging.wpengine.com/documents-forms/

If you click on any other page in our site, you’ll see the drop downs will work.

Thanks.

Viewing 23 posts - 26 through 48 (of 48 total)

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