Thank you, that fixed the issue 🙂
No, we are using the following wpm plugins
– WPDM – Archive V2.8.6 – WPDM – Default Values V1.5.1 – WPDM – Extended Short-codes V2.7.2 – WPDM – Tinymce Button V2.5.0 – WPDM Page Template V1.0
and – Download Manager V 4.6.2 – WordPress V4.7.3
Hi Shaon
Sorry, that is not possible, because the server is not reachable in the internet.