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Sep 28, 2020 at 12:12 pm in reply to: Backend Broken after going Pro #137343

Identity Creative
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So our hosting engineers took a look and found this in the error log:

[Mon Sep 28 12:15:25.226837 2020] [core:alert] [pid 1684] [client 172.30.9.254:42328]
/var/www/htdocs/wp-content/plugins/download-manager/.htaccess: Invalid command ‘IndexIgnore’,
perhaps misspelled or defined by a module not included in the server configuration, referer: http://predict.uk.w3pcloud.com/

They commented out the IndexIgnore line of code in htaccess and now everything is working correctly.

Sep 28, 2020 at 8:33 am in reply to: Backend Broken after going Pro #137329

Identity Creative
Member

Hi, I have now updated the WordPress version but the backend of your plugin is still experiencing issues.

Sep 24, 2020 at 1:19 pm in reply to: Backend Broken after going Pro #137045

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Sep 23, 2020 at 2:26 pm in reply to: Backend Broken after going Pro #136987

Identity Creative
Member

Hi,

Thanks for getting back to me with a response.

I have tried both of your suggestions above, but unfortunately the plugin is still not working properly.

When I load any pages within this plugin backend, I receive a bunch of 500 Internal server errors in the inspect element console. It seems the plugin is failing to load js from its assets folder?

Kind regards,

Matt

May 23, 2019 at 8:15 am in reply to: Plugin Version 4.9.3 broken in backend #97223

Identity Creative
Member

I have added some screenshots showing various areas of the backend that are not working

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