I agree 100% here. I was forced to purchase the PRO for a license and I happily did pay my $45 for the license, followed the instructions to install and migrate my FREE version download packets to the PRO version. The entire thing has crashed with errors, I tried to reinstall the FREE version because I was at least able to see existing packets even though I could not upload new ones, but now all the LINKS are missing for the original download packets. I posted a HELP in the forum over 24 hours ago, have received no response from anyone, but they are happy to keep my money. I would expect poor support for something that is free, but once we are required to pay for it then there should be an expected level of support
