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sherryr

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Aug 14, 2020 at 11:54 pm in reply to: Files are zipped #134499

sherryr
Participant

Due to security reason I am not able to grant you access to my client’s site. Is there something I can troubleshoot? Not sure why the numbers in the name of the files being uploads don’t show up in the file name of the download files to clients? PM me offline if more appropriate. Thanks!

Aug 14, 2020 at 2:14 pm in reply to: Files are zipped #134442

sherryr
Participant

Hi,
So if I use [file_list] I will see a zip file and individual files to download?
Due to security reason I am not able to grant you access to my client’s site. Is there something I can troubleshoot? Not sure why the numbers in the name of the files being uploads don’t show up in the file name of the download files to clients? PM me offline if more appropriate. Thanks!

Aug 8, 2020 at 1:29 pm in reply to: Files are zipped #134045

sherryr
Participant

I do have [file_list] included in my template. Does this mean that multiple files shouldn’t become a zip file? I just checked and the files still appear to be zipped if there is more than one.

The names I am referring to are the uploaded document names. Once uploaded for the selected people to download, the file names are different (don’t include numbers). Is there a way to make the document name match the download file name?

  • This reply was modified 4 years, 9 months ago by sherryr.
Aug 7, 2020 at 4:16 pm in reply to: Files are zipped #134024

sherryr
Participant

Thanks for your quick reply. I rolled back to a working version of DM (April 2020) and the files are now showing as individual downloads instead of zip files. Is there a way to force this after updating to the current version of DM?

Also, my client indicated that the file names on the server don’t match the download names. For example MC4.doc only shows MC.doc (no numbers are showing in the file name). Is there a way to force the file names on the server to match the file names on the dashboard – downloads?

Sep 6, 2018 at 1:29 am in reply to: Download Mgr Pro download #86857

sherryr
Participant

I did already purchase it but don’t see it in my download list. Not even saying expired.

Nov 15, 2017 at 3:14 am in reply to: new users can't login anymore #65605

sherryr
Participant
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Nov 14, 2017 at 11:25 pm in reply to: new users can't login anymore #65599

sherryr
Participant
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Jan 7, 2017 at 3:27 pm in reply to: download available time isn't working #52429

sherryr
Participant

.

Jan 6, 2017 at 2:48 am in reply to: download available time isn't working #52401

sherryr
Participant

Let me know if you have a problem viewing my 2 private messages.

Jan 5, 2017 at 6:34 am in reply to: download available time isn't working #52389

sherryr
Participant
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Jan 5, 2017 at 6:33 am in reply to: download available time isn't working #52387

sherryr
Participant
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Jan 5, 2017 at 12:43 am in reply to: download available time isn't working #52383

sherryr
Participant

the problem is IF the available time is Jan 2 at 8:33 and the expired time is Jan 2 at 8:45 say it is 8:34 and I try and download I don’t get the download option I get the expired message. (when I should be able to download the pdf) Please test out actually downloading before the expire time. NOTE it isn’t working.

Jan 3, 2017 at 11:42 pm in reply to: download available time isn't working #52313

sherryr
Participant

It is urgent that I get this tested and working tomorrow. Please see my private message. I need the support on this purchased plugin.

Jan 3, 2017 at 1:36 am in reply to: download available time isn't working #52295

sherryr
Participant
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Dec 31, 2016 at 7:08 pm in reply to: download available time isn't working #52269

sherryr
Participant

Hi, did you test the activation and expire link and if so did it match up to actual time?

Dec 27, 2016 at 4:31 am in reply to: download available time isn't working #52186

sherryr
Participant

I need to update my client on this. Please reply back.

Dec 23, 2016 at 7:27 pm in reply to: download available time isn't working #52147

sherryr
Participant

please let me know what you learn

Dec 22, 2016 at 9:12 pm in reply to: download available time isn't working #52134

sherryr
Participant
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Dec 21, 2016 at 4:26 am in reply to: download available time isn't working #52071

sherryr
Participant

Can you provide some suggestions? I need to get this working asap for my client. I thought purchasing this plugin would do the trick.

Dec 20, 2016 at 3:26 am in reply to: download available time isn't working #52010

sherryr
Participant

sorry

Dec 20, 2016 at 3:25 am in reply to: download available time isn't working #52009

sherryr
Participant

first image didn’t come through – here it is

Dec 20, 2016 at 3:24 am in reply to: download available time isn't working #52007

sherryr
Participant

Hi, I’m not sure if I needed to but I just purchased your download period plugin thinking this would fix my issue.
Before purchasing the plugin
See downloads image below. I set start and expire time. This time didn’t line up with my actual time. In this case the download button disappeared when not “available” but as mentioned didn’t work as I need it for certain times.

Then I bought the download manager period add on and you will see the second image expire. You will see that the button appeared and a message is displayed which is great but look at the expire time and then to the bottom right at the actual time. It wasn’t the expired time yet BUT the expired block was showing.

Dec 20, 2016 at 2:45 am in reply to: Does the "Download Availability Period" delete the file upon expiration? #52006

sherryr
Participant

I have having an issue with Download Availability Period: I have a calendar icon to click to say when to make available and when to expire. This is found under packages and in a particular package. I am assuming this is looking at the wordpress time setting in WP core. That being said when I specify the “download” button doesn’t turn on and off according to my settings.

Viewing 23 posts - 1 through 23 (of 23 total)