Shahriar

Please deactivate the cache zip file option from WPDM Settings. Or send temporary wp-admin login info in private reply, I will update the settings. Also, keep the single file download option only. To do that you have to use [file_list] or [file_list_extended] template tag in your link/page template and remove the [download_link] tag to disable whole package download option.

Hi,

Please replace the [download_link] template tag with the following code. You have to use custom link/page template for that.

<a href="[download_url]" target="_blank" class="btn btn-primary">[link_label]</a>

Also, make sure to activate the “Open in browser” option.

Thanks.

Please send temporary wp-admin login info in private reply to check the issue. Maybe it is related to category permission.

I see you are using the Free version of WPDM. This option is available in Pro only.

Getting “ERROR: Invalid username.” error. Please re-check the login info.

Please go to your order details page from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Then click the “Update Card” button.

https://www.evernote.com/l/AUcqB7mNJe5JLL-NzW5GdLbyLOpj0c9_muMB/image.png

Please check if there is any missing field in add-on settings.

https://www.evernote.com/l/AUfwbodXexFO2bcKpjAH8W9GgHeFq8Jx3ngB/image.png

Send login info in private reply if you can’t find any issue there.

Sorry for the delayed reply.

1 ) Do you mean the excerpt template tag?
2 ) Which upload method are you using? Directory or CSV?
3 ) CSV import does not upload files but creates packages and link already existing files to the package. Please send me the CSV file to check the issue more closely.

You can send temporary wp-admin login info in private reply if you want me to check the issue on your installation.

Thanks.

Please send login info in private reply. I have to make a minor change in the Advanced Access Control add-on.

Case 1 Will be visible to all users.
Case 2 Will be visible to all users with administrator role and user1

All access options are summed together to decide the package access.

Please check now.

Please send temporary wp-admin login info in private reply to check the issue.

Please send temporary wp-admin login info in private reply and send me the page link or screenshot explaining where you want to modify the title.

Please deactivate WPDM Bootstrap CSS and JS from settings. Your theme is loading its own version of these scripts which is creating a conflict.

Please send FTP access to the wp-content dir.

Please delete all WPDM add-ons and WPDM free version. Then download the Pro version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases I have assigned a WPDM Pro order to your account. If you need assistance, send temporary wp-admin login info in private reply. I will install the plugin for you.

Hi,

If you sell individual files clients can get access to the updates until their license is expired. Same as our licensing system ( You have access to the updates for 1 year ).

When you are releasing an update just add the new file by editing the package. Let me know if you have any confusion about the process or if there is any other question.

Thanks.

Sorry for the delay. I have downloaded a big file ( around 400mb ) and download worked fine. I see you have File Cart add-on there but it is deactivated. Is this reported issue related to the add-on?

You have purchased the Pro Membership add-on. I guess by mistake. If you were actually trying to purchase the Pro version of Download Manager please let me know. I will assign a pro order to your account.

Only one file will be created now. Please check the /uploads/wpdm-cache/ dir after several downloads. There should be only one file per package.

Sorry, it is not possible.

No option to disable this section without code customization. You have to remove the following 2 lines from /download-manager/libs/class.User.php file.

add_action('show_user_profile', array($this, 'shopProfile'));
add_action('edit_user_profile', array($this, 'shopProfile'));

I was able to recreate the email issue. Checking this and will resolve it soon. Thanks for the tip.

Added the following custom CSS to fix the conflict with the theme.

.btn:focus{
	padding: 16px 20px;
}

Maybe a CSS customization is possible. But I have to check the page. Please send me the page link.