Shahriar

Forum Replies Created

Viewing 25 posts - 151 through 175 (of 12,510 total)
in reply to: Remove multiple file download button #117034

Shahriar
Moderator

Please clone the template you are using now. You can do it from the Downloads > Templates page. Remove the [download_link] template tag from the cloned template. That will remove the pacakge download button.

in reply to: email lock is not working on WDM Pro #117033

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

in reply to: Emailed Download Link Page Broken #117032

Shahriar
Moderator

Please activate Bootstrap 3 from Downloads > Settings > User Interface tab. If Bootstrap 3 is already selected save the settings again. Send temporary wp-admin login info in private reply if that doesn’t solve the issue.

in reply to: wp-cli reports version higher than expected #117031

Shahriar
Moderator

Hi,

WP CLI is getting the version from wp.org and the free version number is actually lower than Pro version, so it is showing the “version higher than expected”.

The solution is using our plugin updater to install updated versions of Download Manager Pro. You can do that if you log in to your WPDM account from Downloads > Settings > Updates Tab. When a new version is available it shows notice in the plugins page. You can also subscribe to our blog to get notification of the plugin update report.

Thanks.

in reply to: Video Player #117030

Shahriar
Moderator

Please send temporary wp-admin login info to check why built-in video player template not working on your side.

in reply to: Shortcode wpdm-archive does not show downloads #117029

Shahriar
Moderator

Please check now.

in reply to: Invalid License Key #117014

Shahriar
Moderator

Hi,

If you are changing the domain, unlock the key from the old domain. You can do that from your Purchases > Order Details page by clicking the “Generate Key” button.

If you are getting the error without moving the license to another domain then install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

in reply to: WP Pro Membership set up #117013

Shahriar
Moderator

Hi Mehdi, Please install and activate the Premium Package add-on. You will find the currenc option in the Settings > Premium Package > Payment Tab.

in reply to: How to not show to public packages that are reserved #117012

Shahriar
Moderator

Please select the “Hide Everything” option from “When user is not allowed to download:” option in the Basic Settings page. That will hide packages which are restrcited to current user.


Shahriar
Moderator

Fixed the issue. Please try saving the option or creating a new package.

in reply to: Can not update licence key #117001

Shahriar
Moderator

Hi,

If you are changing the domain, unlock the key from the old domain. You can do that from your Purchases > Order Details page by clicking the “Generate Key” button.

If you are getting the error without moving the license to another domain then install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

in reply to: Attach files not working #117000

Shahriar
Moderator

Please install WPDM v.5.0.4 and check if that fixes the issue, send temporary login if the issue persists after installing updated version.

in reply to: Prevent Packages from showing in WP Search #116999

Shahriar
Moderator

Set allowed user roles in the “Allow access” option of the “Package Settings” meta box and Set “Hide Everything” in the “When user is not allowed to download:” option.

https://drive.google.com/uc?id=1fy2i6b300oUDh6_gRWupi68VNz5ophQa


Shahriar
Moderator

Please install WPDM v.5.0.4 to fix the issue. Send temporary wp-admin login info in private reply if updating plugin doesn’t fix it.


Shahriar
Moderator

Enable the “Open in browser” option from the Downloads > Settings > Basic Tab.

in reply to: Custom Link Templates Broken #116996

Shahriar
Moderator

There should be an update notice in the plugins page. If you can’t see it, please download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

in reply to: REST API GET packages only returns 10 items #116995

Shahriar
Moderator

Yes, you can use the offset parameter to get next batch of pacakges. We will update the API doc soon.

in reply to: Document Link Format #116992

Shahriar
Moderator

You can get the package id using [ID] template tag.


Shahriar
Moderator

We have found the issue. It is related to the WPDM Guetenberg add-on. Fix is coming soon.

in reply to: Lost link template after update to 503 #116989

Shahriar
Moderator

If the frontend style is okay then the link template should be available in Downloads > Templates page. Please send temporary wp-admin login info in private reply so I can check the issue there.

in reply to: Disable profile function #116988

Shahriar
Moderator

Please check now.

in reply to: jQuery is not defined #116985

Shahriar
Moderator

I think the error is coming from some kind of conflict with another plugin. WPDM enqueues the jQuery so there should be no jquery undefined error. Maybe one of your plugins is removing the jquery added by WPDM.

in reply to: File link changes, leads to 404 for download #116984

Shahriar
Moderator

Hi, We have released a new version 5.0.4 Please install it to fix the issue. Thanks.

in reply to: [wpdm_search_result] no results #116948

Shahriar
Moderator

1 ) Download in the search result page is working now. WPML plugin was breaking the download link generated by [download_link], I have used a custom link template to replace [download_link] with [download_url]

2 ) By layout, do you mean the link template? If yes, you can define template in search result shortcode to control the result view.

3 ) The search widget title is visible now.

Viewing 25 posts - 151 through 175 (of 12,510 total)