Home / Page 7

Shahriar

Forum Replies Created

Viewing 25 posts - 151 through 175 (of 12,513 total)
1 2 3 … 6 7 8 … 499 500 501
Dec 22, 2019 at 7:46 pm in reply to: Cannot Add New Package – Browse no longer works with WP 5.3 #117039

Shahriar
Moderator

Hi Mike,

You can download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases Please Follow these steps to update the plugin manually,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To fix the auto-update issue, logout and then login again from your Downloads > Settings > Updates tab.

Thanks.

Dec 22, 2019 at 7:43 pm in reply to: jQuery is not defined #117037

Shahriar
Moderator

Thanks for your detailed explanation of the issue. We will look into this and make necessary adjustments.

Dec 22, 2019 at 7:41 pm in reply to: bulk import #117035

Shahriar
Moderator

If you are crating one package from an attached directory then moving files around the attached dir won’t affect the download. WPDM will always make the current structure of dir files available for download.

But if you are attaching files to the package then moving files will destroy the download link of the file.

Dec 22, 2019 at 7:37 pm in reply to: Remove multiple file download button #117034

Shahriar
Moderator

Please clone the template you are using now. You can do it from the Downloads > Templates page. Remove the [download_link] template tag from the cloned template. That will remove the pacakge download button.

Dec 22, 2019 at 7:35 pm in reply to: email lock is not working on WDM Pro #117033

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Dec 22, 2019 at 7:33 pm in reply to: Emailed Download Link Page Broken #117032

Shahriar
Moderator

Please activate Bootstrap 3 from Downloads > Settings > User Interface tab. If Bootstrap 3 is already selected save the settings again. Send temporary wp-admin login info in private reply if that doesn’t solve the issue.

Dec 22, 2019 at 5:58 am in reply to: wp-cli reports version higher than expected #117031

Shahriar
Moderator

Hi,

WP CLI is getting the version from wp.org and the free version number is actually lower than Pro version, so it is showing the “version higher than expected”.

The solution is using our plugin updater to install updated versions of Download Manager Pro. You can do that if you log in to your WPDM account from Downloads > Settings > Updates Tab. When a new version is available it shows notice in the plugins page. You can also subscribe to our blog to get notification of the plugin update report.

Thanks.

Dec 22, 2019 at 5:14 am in reply to: Video Player #117030

Shahriar
Moderator

Please send temporary wp-admin login info to check why built-in video player template not working on your side.

Dec 22, 2019 at 5:08 am in reply to: Shortcode wpdm-archive does not show downloads #117029

Shahriar
Moderator

Please check now.

Dec 21, 2019 at 8:36 am in reply to: Invalid License Key #117014

Shahriar
Moderator

Hi,

If you are changing the domain, unlock the key from the old domain. You can do that from your Purchases > Order Details page by clicking the “Generate Key” button.

If you are getting the error without moving the license to another domain then install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

Dec 21, 2019 at 8:35 am in reply to: WP Pro Membership set up #117013

Shahriar
Moderator

Hi Mehdi, Please install and activate the Premium Package add-on. You will find the currenc option in the Settings > Premium Package > Payment Tab.

Dec 21, 2019 at 8:33 am in reply to: How to not show to public packages that are reserved #117012

Shahriar
Moderator

Please select the “Hide Everything” option from “When user is not allowed to download:” option in the Basic Settings page. That will hide packages which are restrcited to current user.

Dec 21, 2019 at 8:23 am in reply to: Default values addon: apostrophes turning into slashes in terms and conditions #117011

Shahriar
Moderator

Fixed the issue. Please try saving the option or creating a new package.

Dec 20, 2019 at 7:32 pm in reply to: Can not update licence key #117001

Shahriar
Moderator

Hi,

If you are changing the domain, unlock the key from the old domain. You can do that from your Purchases > Order Details page by clicking the “Generate Key” button.

If you are getting the error without moving the license to another domain then install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

Dec 20, 2019 at 7:31 pm in reply to: Attach files not working #117000

Shahriar
Moderator

Please install WPDM v.5.0.4 and check if that fixes the issue, send temporary login if the issue persists after installing updated version.

Dec 20, 2019 at 7:27 pm in reply to: Prevent Packages from showing in WP Search #116999

Shahriar
Moderator

Set allowed user roles in the “Allow access” option of the “Package Settings” meta box and Set “Hide Everything” in the “When user is not allowed to download:” option.

https://drive.google.com/uc?id=1fy2i6b300oUDh6_gRWupi68VNz5ophQa

Dec 20, 2019 at 7:23 pm in reply to: Cannot Add New Package – Browse no longer works with WP 5.3 #116998

Shahriar
Moderator

Please install WPDM v.5.0.4 to fix the issue. Send temporary wp-admin login info in private reply if updating plugin doesn’t fix it.

Dec 20, 2019 at 7:21 pm in reply to: Link to PDF instead of Download page for logged in users #116997

Shahriar
Moderator

Enable the “Open in browser” option from the Downloads > Settings > Basic Tab.

Dec 20, 2019 at 7:19 pm in reply to: Custom Link Templates Broken #116996

Shahriar
Moderator

There should be an update notice in the plugins page. If you can’t see it, please download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Dec 20, 2019 at 7:16 pm in reply to: REST API GET packages only returns 10 items #116995

Shahriar
Moderator

Yes, you can use the offset parameter to get next batch of pacakges. We will update the API doc soon.

Dec 20, 2019 at 7:14 pm in reply to: Posts Quarantined – Never to be seen again #116993

Shahriar
Moderator

Please check the ticket here https://www.wpdownloadmanager.com/support/topic/document-link-format/

Dec 20, 2019 at 7:13 pm in reply to: Document Link Format #116992

Shahriar
Moderator

You can get the package id using [ID] template tag.

Dec 20, 2019 at 6:32 pm in reply to: Archive Page Default shortcode and Advanced TinyMCE Button Add-on not showing #116990

Shahriar
Moderator

We have found the issue. It is related to the WPDM Guetenberg add-on. Fix is coming soon.

Dec 20, 2019 at 6:16 pm in reply to: Lost link template after update to 503 #116989

Shahriar
Moderator

If the frontend style is okay then the link template should be available in Downloads > Templates page. Please send temporary wp-admin login info in private reply so I can check the issue there.

Dec 20, 2019 at 6:10 pm in reply to: Disable profile function #116988

Shahriar
Moderator

Please check now.

Viewing 25 posts - 151 through 175 (of 12,513 total)
1 2 3 … 6 7 8 … 499 500 501