Shahriar

Hi,
Download Manager handles many data-heavy operations which adds a little more load on your server as any other similar plugin would do. But that does not have any noticeable effect on site speed. And if you use a cache plugin, all WPDM pages are loaded through the cache and does not add any server load. It just serves a cached page without any server calculation.
Anyway, please send temporary wp-admin login info in private reply to check if this is an unusual scenario.
Best regards.

Please use the following code to catch the name from email lock submission. Use the same function parameters/arguments as the documentation because I have used the $post variable which is coming from the function argument.

$name = isset($post['custom_form_field']['name']) ? $post['custom_form_field']['name'] : '';

Hi, Customer name is required when using the Premium Package. But it uses single input instead of separating it in first and last name.

You can control the category access from the category settings page in the admin area. It is a core feature. Only users from allowed roles will be able to download the file from that category. This permission is merged with package settings permission.

But I am not sure what you meant by Front-End Manager. Please send me the link if you are referring to an add-on.

Do you still have any pacakge with this issue? Please send me the link in that case.

It should work with your PHP version although we recommend using PHP 7.2 or later versions. Yes, you can send me a screencast of the issue you are facing there.

Which shortcode are you using there?

Hi Jessica,

If you are changing the domain, unlock the key from the old domain. You can do that from your WPDM dashboard or just send me the order id. I will unlock the key.

If you are getting the error without moving the license to another domain, Please install the latest version to fix the issue. Follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

Do you mean you want to display the file instead of showing download options?

For PDF files you can use PDF Viewer add-on https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/

And for image files use extended page template. It will show the image preview. It is also possible to create a custom tag to show the full image.

Hi Clement,
If you have changed the domain, unlock the key from the old domain. You can do that from your WPDM dashboard or just send me the order id. I will unlock the key.

If you are getting the error without moving the license to another domain, Please install the latest version to fix the issue. Follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Thanks.

Please try the following shortcode. The changes I made didn’t have any effect on the page, maybe a caching issue. Even tried a new page. You can use cols to set columns.

[wpdm-archive button_style="default" link_template="link-template-panel" items_per_page="10" cols="3" order_by="post_title" order="asc"]

You have to check your theme’s archive template to find the issue. The custom taxonomy download-tag archive page is being displayed by the taxonomy-download-tag.php / taxonomy.php / archive.php template of your theme. If none of these available then theme uses index.php template. You can also try switching to another theme temporarily to confirm it is a theme issue.

Another possible issue is another plugin is modifying the loop in your tag taxonomy archive page. So, you have to deactivate all plugins to find out which one it is.