Shahriar

Forum Replies Created

Viewing 25 posts - 1,576 through 1,600 (of 12,513 total)
in reply to: slow performance (archive page) #111208

Shahriar
Moderator
This reply has been marked as private.
in reply to: PDF Preview #111201

Shahriar
Moderator

imagick is throwing this error,

[message:protected] ► FailedToExecuteCommand `’gs’ -q -dQUIET -dSAFER -dBATCH -dNOPAUSE -dNOPROMPT -dMaxBitmap=500000000 -dAlignToPixels=0 -dGridFitTT=2 ‘-sDEVICE=pngalpha’ -dTextAlphaBits=4 -dGraphicsAlphaBits=4 ‘-r72x72’ -dFirstPage=1 -dLastPage=1 ‘-sOutputFile=/tmp/magick-11223E9z3c2h9sAXG%d’ ‘-f/tmp/magick-11223xsGIDSbJ1HWg’ ‘-f/tmp/magick-11223etMLkws6UVVQ” (-1) @ error/delegate.c/ExternalDelegateCommand/462

The issue may be similar to this one https://github.com/spatie/pdf-to-image/issues/68 Here someone else reported a similar case. It was a GhostScript path issue.
Please ask you server support to check the error. They will be able to fix any server related issue.

in reply to: Invalid File ID or File Name. #111186

Shahriar
Moderator

This looks like a conflict with another plugin. Please try deactivating other plugins temporarily. If you can’t find the origin send temporary wp-admin login info in private reply.


Shahriar
Moderator

Hi,

Instead of completely removing the necessary options like allow access field, you can set a default value there and keep the input hidden. The user won’t see the filed but it will be set from hidden input.

WPDM supports Bootstrap 3 and 4. You can set the version from UI settings. tpls files are template files for Bootstrap 3 and tpls4 files are template files for Bootstrap 4. Only one type of files is used based on your choice.

Thanks.


Shahriar
Moderator

Yes, it’s not that complicated 🙂 Noted for implementation.

in reply to: Issues with licence codes #111181

Shahriar
Moderator

You can use Pro license only on a single site at a time. If you need the key on both sites then we recommend the Business license.

in reply to: Content of Package not displaying #111180

Shahriar
Moderator

You have linked the title to the download URL. So it downloading the file ( opening in browser ). If you want to open the package details page then use [page_link] tag in your custom link template.

in reply to: How to cancel auto renew? #111177

Shahriar
Moderator
This reply has been marked as private.

Shahriar
Moderator

The issue was coming from your Shortcodes Anywhere or Everywhere plugin. Somehow it is modifying the get_post_meta result. After deactivating the plugin downloads are working just fine.


Shahriar
Moderator

Maybe it was some kind of caching issue. Anyway, glad to know the issue has already been resolved.

in reply to: 500 error on download – too many redirects #111171

Shahriar
Moderator

Hi,
Please send temporary wp-admin login info in private reply to check the issue. You can try deactivating other plugins temporarily to check if this coming from a plugin conflict.
Best regards.

in reply to: Help to get PDF Preview working #111170

Shahriar
Moderator

PDF Viewer won’t work with premium package. Because the user must pay to access the pdf. The viewer is only for free files.

in reply to: Redirecting Login Button to WPDM archive page #111169

Shahriar
Moderator

Go to Downloads > Settings > Basic > Access Settings > When user is not allowed to download: option and set “Hide Everything” as active value. Now users won’t be able to see other’s files.

About the login redirect. It is also possible using custom code. Set the login page URL in Downloads > Settings > Frontend and add the following code to your theme’s functions.php file. Replace the place_your_url_here with the actual redirect destination URL. Now users will be redirected to this URL after login.

add_action( 'template_redirect', 'wpdm_login_redirect' );
function wpdm_login_redirect(){
    if( is_user_logged_in() && get_the_ID() == get_option('__wpdm_login_url') ):
        wp_redirect( "place_your_url_here" );
        exit();
    endif;
}
in reply to: Front End Upload has no default "access" set at all #111168

Shahriar
Moderator

Please find <?php echo $selz ?> in /download-manager/tpls/metaboxes/package-settings-front.php and replace it with selected That should select ‘All Visitors’ by default.

To make this customization update proof copy the file and put it in /active-theme/download-manager/metaboxes/package-settings-front.php location.

in reply to: Download link is expired on Guest Orders page #111167

Shahriar
Moderator

Hi Scott, Sorry for the delays on this. We are actually doing a complete restructure of the Premium Package download operations to fix all PP download issues once and for all. The new version will be released with WPDM 5.0 We are almost done. Thanks for your understanding.

in reply to: Corrupted downloads register #111166

Shahriar
Moderator

There were too many columns in the package list table. I have removed some from screen options. Now it looks great. Please check the following screenshot to understand what I am referring to.

http://prntscr.com/ov9j62

in reply to: Bulk Import w/ Preview Image #111164

Shahriar
Moderator

If your files are stored in media library you can set the preview during bulk import. Just write the image URL under the preview column in CSV file.

in reply to: Renew Subscription #111163

Shahriar
Moderator

Hi,
Your order #57c4633464580 is set to auto-renew at the end of the current period. So no further action is required.
Thanks.

in reply to: wpdm_before_email_download_link hook #111162

Shahriar
Moderator

Do you have an input field name on your lock form? Maybe you have to change the index to catch the name. You can inspect the input name from your browser. Send you page link if you want me to check the email lock form.

in reply to: Unable to preview page templates #111161

Shahriar
Moderator

Have you created any package yet? Does the template work on an actual package? Not sure why the preview won’t work. I have to check your setup to get more details on this issue. Please send temporary wp-admin login info in private reply.

in reply to: Word Document Files Issue #111064

Shahriar
Moderator

Just uploaded the file with the original name “Promoting Good News letter – Barron’s 1200 variation”

Working fine https://www.billgoodmarketing.com/download/promote-good-news-letter-barrons/ PLease check and let me know the status on your side.

in reply to: Corrupted downloads register #111062

Shahriar
Moderator

I need login info to check the admin area. Please send temporary wp-admin login info in private reply.


Shahriar
Moderator

I meant the username on a topic reply http://prntscr.com/oublby

You can visit any user’s profile and then insert your username in URL to visit your page.

in reply to: Can't Update Download Manager #111059

Shahriar
Moderator

Hi,

Please follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Please search the forum from here https://www.wpdownloadmanager.com/support/

Thanks.

in reply to: Issues with licence codes #111057

Shahriar
Moderator

Your key is linked to applefortheteacher.co.uk

If you are having a license issue in this domain, please install the latest version of Download Manager. That will fix it.

Viewing 25 posts - 1,576 through 1,600 (of 12,513 total)