Shahriar

1 ) Browse Files tab is working after installing the latest version.

2 ) The audio player is working too. Please clear the browser cache if you still having an issue.

Hi,

Looks like the add-on is using the deprecated language domain. We will fix it in the next release. For now, you can make a copy of the /wpdm-custom-access-level/wpdm-my-downloads.php file and place it in the /active-theme/download-manager/wpdm-my-downloads.php location. Then edit the new template file to translate those texts.

If you use the download-manager.pot file to create translation files ( po/mo ) Download Manager uses the WordPress settings to select the language. You can also use 3rd party plugins if you want.

Thanks.

Most probably the issue related to Email Template. I tried to change the template to test a plain download link but couldn’t save the templates. Provided user doesn’t have the permission to send AJAX request ( that’s the response I saw on console )

Please remove any restriction if you have placed on temp user. Or try using just

<a href="[#download_url#]">[#download_url#]</a> insted of custom button in email template.

In the next release, we will update the tags and category controller to use identical request ad response JSON. For now, please send the name as term when sending a request.

{
	"term": "REST Tax",
	"slug": "resttax",
	"description": "Crating WPDM category from rest request"
}

Please google “excel view chinese characters” and you will find lots of solutions. This solution worked for me https://www.youtube.com/watch?v=QNLSBSCN_sY

Please send me the site error log file. When submitting the signup in Chinese the server return “The site is experiencing technical difficulties.” message which means some kind of PHP error happened. Checking the log file will point us in the right direction.

Also, please install the latest version of Download Manager Pro. I will perform the next test on the latest version. We do not provide support for outdated versions. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

This code <a href="[download_url]" class="button">DOWNLOAD</a> won’t work with locked packages. You have to use [download_link] tag instead.

I have updated your custom link and page template to fix this. Now downloads are working. If you want to change the button style you can do that from Downloads > Settings > User Interface Tab.

You can copy the database table dbprefix_wpmp_membership_levels table from the main site to other subsites. Although the plans will be similar in subsites those are actually different plans as plugin uses subsite DB table. Creating plans in subsites will also fix the errors you sent in private reply.

Hi Gesina, Sorry, not clear what you meant there. Could you please create a new ticket with more details about the issue?

Please install the latest version and let me know if that doesn’t resolve the issue.

Please install the latest version and let me know what kind of unexpected changes it generates. We can work together to resolve all these issues.

Please share your page URL to check the issue. Also, send temporary wp-admin login info in private reply.

Looks like you are using [pdf_thumb] template tag there to display the image. You can the dynamic version of the tag [pdf_thumb_200x300] to generate all images with the same dimension. You can adjust the width and heights.

Hi. These are js variables used by WPDM and completely harmless. So, the warning is a false positive. Thanks.

Please follow these steps to update the plugin manually,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version.

Your suggestion is duly noted. We might add an option to control the menu item visibility based on the role.

Hi,

Please check the download link expiration options from the Basic Settings page http://prntscr.com/pjxfnw Send temporary wp-admin login info in private reply if you can resolve it by changing these options.

Thanks.

Please add the following code to your active theme’s functions.php file to hide the admin bar for all non-admin users.

Please send temporary wp-admin login info in private reply to check the issue. If the issue is related to server timeout you have to increase the PHP maximum execution time. Anyway, After checking your setup I can provide more details on this.

Hi,
Please send temporary wp-admin login info in private reply if the issue still not resolved.
Thanks.

The issue doesn’t seem to occur to all visitors. Tried on Chrome, Firefox, and iOS Chrome. But worked in all cases without any issue. Not sure if it is a browser version related issue. I am using the latest versions. You can use the embedded form to avoid such an issue to be on the safe side. Replace [download_link] with [download_link_extended] in your link template to embed the form.

Please add the following code to your theme’s functions.php to modify the “Pay as you want” label and minimum price note. I have added the currency sign using wpdmpp_min_price_note and wpdmpp_as_you_pay_label filters. Now, these changes won’t be removed by the plugin update.

Hi Nelly,

The demo is working fine. Some user categories just don’t have any packages.

Please send temporary wp-admin login info in private reply to check the issue on your site. Most of the times it comes from some kind of conflict with another plugin or theme.

Thanks.